Connection Failed since remote server changes

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IanG
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Connection Failed since remote server changes

Hi,

This is a bit of a puzzle for me, I have a server that uses WinSCP to download files from a remote site on a daily basis, but have recently had Connection Failed messages. These seem to coincide with an upgrade taken place on the remote side, and the named host name has a new IP address and certificate behind it.

I thought this could be an issue on the remote side, however I tried connecting via my laptop instead and it worked. The difference being that I was prompted to accept the connection using the new certificate on my laptop.

I have tried setting up a new site by exporting the working one from my laptop using the IP address rather than host name, but it hasn't helped unfortunately. I believe the issue may be that it has cached the previous certificate details and is not prompting to save the details of the new one, however I am happy to listen to better ideas!

The details of the connection:
– Protocol: FTP
– Encryption: TLS/SSL Implicit
– Min TLS 1.0 , Max 1.2

Here's an extract from the log for further info:
. 2021-11-03 11:00:00.470 Connecting to XX.XXX.XXX.XX:990 ...
. 2021-11-03 11:00:00.470 TLS layer changed state from unconnected to connecting
. 2021-11-03 11:00:00.470 TLS layer changed state from connecting to connected
. 2021-11-03 11:00:00.470 Connected with XX.XXX.XXX.XX:990, negotiating TLS connection...
. 2021-11-03 11:00:15.437 Timeout detected. (control connection)
. 2021-11-03 11:00:15.437 Connection failed.
. 2021-11-03 11:00:15.437 Got reply 1004 to the command 1
* 2021-11-03 11:00:15.484 (EFatal) Connection failed.
* 2021-11-03 11:00:15.484 Timeout detected. (control connection)
* 2021-11-03 11:00:15.484 Connection failed.
Many thanks

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martin
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Re: Connection Failed since remote server changes

This does not seem to be related to a certificate.

Please attach a full session log files from both machines (using the latest version of WinSCP).

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