Open folder with large number of files and large size error

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riko
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Open folder with large number of files and large size error

Hello

So this error happen when I try to access this two folder with large number of files, the first one is /Shared Inbox/storage/mss_wvfw_sftp/incoming/fdrs have 402 files and total size 66.0MB when access it have some error, but the SFTP connection remains here is the error logs
. 2022-06-10 15:39:02.168 Read file 'GFWED_BUI_20220518_000000.png' from listing
. 2022-06-10 15:39:02.168 Read file 'GFWED_BUI_20220519_000000.png' from listing
. 2022-06-10 15:39:02.168 Read file 'GFWED_BUI_20220520_000000.png' from listing
. 2022-06-10 15:39:02.168 Strings received in non-UTF-8 encoding in a previous packet, will not use UTF-8 anymore
> 2022-06-10 15:39:02.168 Type: SSH_FXP_CLOSE, Size: 10, Number: 7172
> 2022-06-10 15:39:02.168 04,00,00,1C,04,00,00,00,01,36,
. 2022-06-10 15:39:02.168 Sent 14 bytes
. 2022-06-10 15:39:02.168 There are 0 bytes remaining in the send buffer
. 2022-06-10 15:39:02.168 Looking for network events
. 2022-06-10 15:39:02.168 Timeout waiting for network events
. 2022-06-10 15:39:02.168 Session is open, will not retry transfer
* 2022-06-10 15:39:02.543 (ECommand) Error listing directory '/Shared Inbox/storage/mss_wvfw_sftp/incoming/fdrs'.
* 2022-06-10 15:39:02.543 Error decoding SFTP packet (41011, 1230975536, 60279).
The other one is /Shared Inbox/storage/mss_wvfw_sftp/incoming/polarsat have 8861 files with total size 29.4GB when access it throw an error and cause the connection to abort. Here is the error logs:
. 2022-06-10 15:39:09.321 Detected network event
. 2022-06-10 15:39:09.321 Enumerating network events for socket 3676
. 2022-06-10 15:39:09.321 Enumerated 32 network events making 32 cumulative events for socket 3676
. 2022-06-10 15:39:09.321 Handling network close event on socket 3676 with error 10053
. 2022-06-10 15:39:09.321 Selecting events 0 for socket 3676
. 2022-06-10 15:39:09.321 Network error: Software caused connection abort
. 2022-06-10 15:39:09.321 Connection was lost, asking what to do.
. 2022-06-10 15:39:09.321 Asking user:
. 2022-06-10 15:39:09.321 Network error: Software caused connection abort ()
. 2022-06-10 15:39:11.323 Answer: Abort
* 2022-06-10 15:39:11.347 (ESshFatal) Network error: Software caused connection abort
* 2022-06-10 15:39:11.347 Error listing directory '/Shared Inbox/storage/mss_wvfw_sftp/incoming/polarsat'.
* 2022-06-10 15:39:11.347 Error changing directory to 'polarsat'.
When I access the folder with smaller size like this /Shared Inbox/storage/mss_wvfw_sftp/incoming/eval it have 205 files and total size 233.3KB it works with no issue. Here is the logs
. 2022-06-10 15:38:57.650 202204_mon_eval_rmse.txt;-;1226;2022-06-10T07:06:30.000Z;3;"-" [0];"-" [0];rwxr--r--;0
. 2022-06-10 15:38:57.650 202205_mon_eval_be.txt;-;1320;2022-06-10T07:06:33.000Z;3;"-" [0];"-" [0];rwxr--r--;0
. 2022-06-10 15:38:57.650 202205_mon_eval_corr.txt;-;1240;2022-06-10T07:06:19.000Z;3;"-" [0];"-" [0];rwxr--r--;0
. 2022-06-10 15:38:57.650 202205_mon_eval_fge.txt;-;1218;2022-06-10T07:06:38.000Z;3;"-" [0];"-" [0];rwxr--r--;0
. 2022-06-10 15:38:57.650 202205_mon_eval_num.txt;-;846;2022-06-10T07:06:43.000Z;3;"-" [0];"-" [0];rwxr--r--;0
. 2022-06-10 15:38:57.650 202205_mon_eval_rmse.txt;-;1218;2022-06-10T07:06:40.000Z;3;"-" [0];"-" [0];rwxr--r--;0
. 2022-06-10 15:38:57.650 ..;D;0;1899-12-30T08:00:00.000Z;0;"" [0];"" [0];---------;0
. 2022-06-10 15:38:57.892 Session upkeep
. 2022-06-10 15:38:57.892 Looking for network events
. 2022-06-10 15:38:57.892 Timeout waiting for network events
. 2022-06-10 15:38:58.150 Session upkeep
. 2022-06-10 15:38:58.150 Looking for network events
. 2022-06-10 15:38:58.150 Timeout waiting for network events
. 2022-06-10 15:38:58.648 Session upkeep
. 2022-06-10 15:38:58.648 Looking for network events
. 2022-06-10 15:38:58.648 Timeout waiting for network events
. 2022-06-10 15:38:59.158 Session upkeep
. 2022-06-10 15:38:59.158 Looking for network events
. 2022-06-10 15:38:59.158 Detected network event
. 2022-06-10 15:38:59.158 Enumerating network events for socket 3676
. 2022-06-10 15:38:59.158 Enumerated 1 network events making 1 cumulative events for socket 3676
. 2022-06-10 15:38:59.158 Handling network read event on socket 3676 with error 0
. 2022-06-10 15:38:59.628 Cached directory change via ".." to "/Shared Inbox/storage/mss_wvfw_sftp/incoming".
. 2022-06-10 15:38:59.628 Getting current directory name.
. 2022-06-10 15:38:59.664 Directory content loaded from cache.
I've already used the latest WinSCP version, Kindly advice on what to do to fix this issue
Thanks

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martin
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Re: Open folder with large number of files and large size error

What SFTP server is that?
Please post complete logs.
Can you access those folders using any other SFTP client?

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riko

SFTP server is AWS Transfer family the folder is in S3, I've tried to use FileZilla still have the same error. Sure I attach send the full logs.
Last edited by riko on 2022-06-24 05:49; edited 1 time in total

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martin
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Then it looks like a problem on Amazon side. Can you also try OpenSSH sftp client? If it has the same problem, please contact Amazon support.

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