Remote side sent disconnect message type 11

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huskertodd88
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Remote side sent disconnect message type 11

Have existing connections to SFTP servers and trying to setup connection to a new server and continue to get remote side sent disconnect message. FileZilla connects with no issues, but would rather use WinSCP to keep with the standard. We have tried inputting a public and shared that with the SFTP we are attempting to connect, but either way we get the same message. Here is the connection log.
. 2023-01-10 09:34:27.125 --------------------------------------------------------------------------
. 2023-01-10 09:34:27.125 WinSCP Version 5.21.6 (Build 12913 2022-11-28) (OS 10.0.19044 - Windows 10 Enterprise)
. 2023-01-10 09:34:27.125 Configuration: HKCU\Software\Martin Prikryl\WinSCP 2\
. 2023-01-10 09:34:27.125 Log level: Normal
. 2023-01-10 09:34:27.125 Local account: CDHTERMINALPC\Lenovo
. 2023-01-10 09:34:27.125 Working directory: C:\Program Files (x86)\WinSCP
. 2023-01-10 09:34:27.125 Process ID: 16296
. 2023-01-10 09:34:27.125 Ancestor processes: explorer, ...
. 2023-01-10 09:34:27.125 Command-line: "C:\Program Files (x86)\WinSCP\WinSCP.exe" 
. 2023-01-10 09:34:27.125 Time zone: Current: GMT-6, Standard: GMT-6 (Central Standard Time), DST: GMT-5 (Central Daylight Time), DST Start: 3/12/2023, DST End: 11/5/2023
. 2023-01-10 09:34:27.140 Login time: Tuesday, January 10, 2023 9:34:27 AM
. 2023-01-10 09:34:27.140 --------------------------------------------------------------------------
. 2023-01-10 09:34:27.140 Session name: Waystar (Modified site)
. 2023-01-10 09:34:27.140 Host name: sshftp.waystar.com (Port: 22)
. 2023-01-10 09:34:27.140 User name: 109163 (Password: Yes, Key file: Yes, Passphrase: No)
. 2023-01-10 09:34:27.140 Tunnel: No
. 2023-01-10 09:34:27.140 Transfer Protocol: SFTP
. 2023-01-10 09:34:27.140 Ping type: Off, Ping interval: 30 sec; Timeout: 15 sec
. 2023-01-10 09:34:27.140 Disable Nagle: No
. 2023-01-10 09:34:27.140 Proxy: None
. 2023-01-10 09:34:27.140 Send buffer: 262144
. 2023-01-10 09:34:27.140 Compression: No
. 2023-01-10 09:34:27.140 Bypass authentication: No
. 2023-01-10 09:34:27.140 Try agent: Yes; Agent forwarding: No; KI: Yes; GSSAPI: Yes
. 2023-01-10 09:34:27.140 GSSAPI: KEX: No; Forwarding: No; Libs: gssapi32,sspi,custom; Custom: 
. 2023-01-10 09:34:27.140 Ciphers: aes,chacha20,blowfish,3des,WARN,arcfour,des; Ssh2DES: No
. 2023-01-10 09:34:27.140 KEX: ecdh,dh-gex-sha1,dh-group14-sha1,rsa,WARN,dh-group1-sha1
. 2023-01-10 09:34:27.140 SSH Bugs: Auto,Auto,Auto,Auto,Auto,Auto,Auto,Auto,Auto,Auto
. 2023-01-10 09:34:27.140 Simple channel: Yes
. 2023-01-10 09:34:27.140 Return code variable: Autodetect; Lookup user groups: Auto
. 2023-01-10 09:34:27.140 Shell: default
. 2023-01-10 09:34:27.140 EOL: LF, UTF: Auto
. 2023-01-10 09:34:27.140 Clear aliases: Yes, Unset nat.vars: Yes, Resolve symlinks: Yes; Follow directory symlinks: No
. 2023-01-10 09:34:27.140 LS: ls -la, Ign LS warn: Yes, Scp1 Comp: No; Exit code 1 is error: No
. 2023-01-10 09:34:27.140 SFTP Bugs: Auto,Auto
. 2023-01-10 09:34:27.140 SFTP Server: default
. 2023-01-10 09:34:27.140 Local directory: default, Remote directory: home, Update: Yes, Cache: Yes
. 2023-01-10 09:34:27.140 Cache directory changes: Yes, Permanent: Yes
. 2023-01-10 09:34:27.140 Recycle bin: Delete to: No, Overwritten to: No, Bin path: 
. 2023-01-10 09:34:27.140 DST mode: Unix
. 2023-01-10 09:34:27.140 --------------------------------------------------------------------------
. 2023-01-10 09:34:27.189 Looking up host "sshftp.waystar.com" for SSH connection
. 2023-01-10 09:34:27.547 Connecting to 69.2.197.40 port 22
. 2023-01-10 09:34:27.625 Connected to 69.2.197.40
. 2023-01-10 09:34:27.656 We claim version: SSH-2.0-WinSCP_release_5.21.6
. 2023-01-10 09:34:27.656 Connected to 69.2.197.40
. 2023-01-10 09:34:27.687 Remote version: SSH-2.0-7.9.0.0_openssh Globalscape
. 2023-01-10 09:34:27.687 Using SSH protocol version 2
. 2023-01-10 09:34:27.703 Have a known host key of type rsa2
. 2023-01-10 09:34:27.812 Doing Diffie-Hellman group exchange
. 2023-01-10 09:34:28.015 Doing Diffie-Hellman key exchange using 8192-bit modulus and hash SHA-256 with a server-supplied group
. 2023-01-10 09:35:33.125 Host key fingerprint is:
. 2023-01-10 09:35:33.125 ssh-rsa 2048 SHA256:oZomcIzaNx+A43aULWENk1VplP1DGIR8p2cYqpnaY+4
. 2023-01-10 09:35:33.175 Host key matches cached key
. 2023-01-10 09:35:33.175 Initialised AES-256 SDCTR (AES-NI accelerated) [aes256-ctr] outbound encryption
. 2023-01-10 09:35:33.175 Initialised HMAC-SHA-256 outbound MAC algorithm
. 2023-01-10 09:35:33.175 Initialised AES-256 SDCTR (AES-NI accelerated) [aes256-ctr] inbound encryption
. 2023-01-10 09:35:33.175 Initialised HMAC-SHA-256 inbound MAC algorithm
. 2023-01-10 09:35:33.175 Remote side sent disconnect message type 11 (by application): ""
* 2023-01-10 09:35:33.203 (EFatal) Remote side sent disconnect message
* 2023-01-10 09:35:33.203 type 11 (by application):
* 2023-01-10 09:35:33.203 ""
* 2023-01-10 09:35:33.219 Authentication failed. 

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martin
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Re: Remote side sent disconnect message type 11

Is there anything useful in server's log file?
Can you also post FileZilla log file? (not the GUI message log)

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