Network Error - connection timed out

. 2023-06-21 15:08:57.491 --------------------------------------------------------------------------
. 2023-06-21 15:08:57.491 WinSCP Version 5.21.8 (Build 13000 2023-04-11) (OS 10.0.22000 - Windows 10 Enterprise)
. 2023-06-21 15:08:57.491 Configuration: HKCU\Software\Martin Prikryl\WinSCP 2\
. 2023-06-21 15:08:57.491 Log level: Normal
. 2023-06-21 15:08:57.491 Local account: QONTIGO\cpowers
. 2023-06-21 15:08:57.491 Working directory: C:\Program Files (x86)\WinSCP
. 2023-06-21 15:08:57.491 Process ID: 26544
. 2023-06-21 15:08:57.491 Ancestor processes: explorer, ...
. 2023-06-21 15:08:57.491 Command-line: "C:\Program Files (x86)\WinSCP\WinSCP.exe" 
. 2023-06-21 15:08:57.491 Time zone: Current: GMT-4, Standard: GMT-5 (Eastern Standard Time), DST: GMT-4 (Eastern Daylight Time), DST Start: 3/12/2023, DST End: 11/5/2023
. 2023-06-21 15:08:57.491 Login time: Wednesday, June 21, 2023 3:08:57 PM
. 2023-06-21 15:08:57.491 --------------------------------------------------------------------------
. 2023-06-21 15:08:57.491 Session name: qontigo@sftp.structuredretailproducts.com (Ad-Hoc site)
. 2023-06-21 15:08:57.491 Host name: sftp.structuredretailproducts.com (Port: 22)
. 2023-06-21 15:08:57.491 User name: qontigo (Password: Yes, Key file: Yes, Passphrase: No)
. 2023-06-21 15:08:57.491 Tunnel: No
. 2023-06-21 15:08:57.491 Transfer Protocol: SFTP (SCP)
. 2023-06-21 15:08:57.491 Ping type: Off, Ping interval: 30 sec; Timeout: 15 sec
. 2023-06-21 15:08:57.491 Disable Nagle: No
. 2023-06-21 15:08:57.491 Proxy: None
. 2023-06-21 15:08:57.491 Send buffer: 262144
. 2023-06-21 15:08:57.491 Compression: No
. 2023-06-21 15:08:57.491 Bypass authentication: No
. 2023-06-21 15:08:57.491 Try agent: Yes; Agent forwarding: No; KI: Yes; GSSAPI: Yes
. 2023-06-21 15:08:57.491 GSSAPI: KEX: No; Forwarding: No; Libs: gssapi32,sspi,custom; Custom: 
. 2023-06-21 15:08:57.507 Ciphers: aes,chacha20,blowfish,3des,WARN,arcfour,des; Ssh2DES: No
. 2023-06-21 15:08:57.507 KEX: ecdh,dh-gex-sha1,dh-group14-sha1,rsa,WARN,dh-group1-sha1
. 2023-06-21 15:08:57.507 SSH Bugs: Auto,Auto,Auto,Auto,Auto,Auto,Auto,Auto,Auto,Auto
. 2023-06-21 15:08:57.507 Simple channel: Yes
. 2023-06-21 15:08:57.507 Return code variable: Autodetect; Lookup user groups: Auto
. 2023-06-21 15:08:57.507 Shell: default
. 2023-06-21 15:08:57.507 EOL: LF, UTF: Auto
. 2023-06-21 15:08:57.507 Clear aliases: Yes, Unset nat.vars: Yes, Resolve symlinks: Yes; Follow directory symlinks: No
. 2023-06-21 15:08:57.507 LS: ls -la, Ign LS warn: Yes, Scp1 Comp: No; Exit code 1 is error: No
. 2023-06-21 15:08:57.507 SFTP Bugs: Auto,Auto
. 2023-06-21 15:08:57.507 SFTP Server: default
. 2023-06-21 15:08:57.507 Local directory: default, Remote directory: home, Update: Yes, Cache: Yes
. 2023-06-21 15:08:57.507 Cache directory changes: Yes, Permanent: Yes
. 2023-06-21 15:08:57.507 Recycle bin: Delete to: No, Overwritten to: No, Bin path: 
. 2023-06-21 15:08:57.507 DST mode: Unix
. 2023-06-21 15:08:57.507 --------------------------------------------------------------------------
. 2023-06-21 15:08:57.557 Looking up host "sftp.structuredretailproducts.com" for SSH connection
. 2023-06-21 15:08:57.591 Connecting to 52.178.200.244 port 22
. 2023-06-21 15:09:18.640 Failed to connect to 52.178.200.244: Network error: Connection timed out
. 2023-06-21 15:09:18.640 Knocking FTP port.
. 2023-06-21 15:09:18.668 FTP port opened, will suggest using FTP protocol.
* 2023-06-21 15:09:18.715 (EFatal) Network error: Connection to "sftp.structuredretailproducts.com" timed out.
* 2023-06-21 15:09:18.715 The server rejected SFTP connection, but it listens for FTP connections.
* 2023-06-21 15:09:18.715 
* 2023-06-21 15:09:18.715 Did you want to use FTP protocol instead of SFTP? Prefer using encryption.