Network Error - connection timed out

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Network Error - connection timed out

Trying to problem solve this issue but keep getting
network error. Connection timed out
Any idea what could be causing this?
. 2023-06-21 15:08:57.491 --------------------------------------------------------------------------
. 2023-06-21 15:08:57.491 WinSCP Version 5.21.8 (Build 13000 2023-04-11) (OS 10.0.22000 - Windows 10 Enterprise)
. 2023-06-21 15:08:57.491 Configuration: HKCU\Software\Martin Prikryl\WinSCP 2\
. 2023-06-21 15:08:57.491 Log level: Normal
. 2023-06-21 15:08:57.491 Local account: QONTIGO\cpowers
. 2023-06-21 15:08:57.491 Working directory: C:\Program Files (x86)\WinSCP
. 2023-06-21 15:08:57.491 Process ID: 26544
. 2023-06-21 15:08:57.491 Ancestor processes: explorer, ...
. 2023-06-21 15:08:57.491 Command-line: "C:\Program Files (x86)\WinSCP\WinSCP.exe" 
. 2023-06-21 15:08:57.491 Time zone: Current: GMT-4, Standard: GMT-5 (Eastern Standard Time), DST: GMT-4 (Eastern Daylight Time), DST Start: 3/12/2023, DST End: 11/5/2023
. 2023-06-21 15:08:57.491 Login time: Wednesday, June 21, 2023 3:08:57 PM
. 2023-06-21 15:08:57.491 --------------------------------------------------------------------------
. 2023-06-21 15:08:57.491 Session name: qontigo@sftp.structuredretailproducts.com (Ad-Hoc site)
. 2023-06-21 15:08:57.491 Host name: sftp.structuredretailproducts.com (Port: 22)
. 2023-06-21 15:08:57.491 User name: qontigo (Password: Yes, Key file: Yes, Passphrase: No)
. 2023-06-21 15:08:57.491 Tunnel: No
. 2023-06-21 15:08:57.491 Transfer Protocol: SFTP (SCP)
. 2023-06-21 15:08:57.491 Ping type: Off, Ping interval: 30 sec; Timeout: 15 sec
. 2023-06-21 15:08:57.491 Disable Nagle: No
. 2023-06-21 15:08:57.491 Proxy: None
. 2023-06-21 15:08:57.491 Send buffer: 262144
. 2023-06-21 15:08:57.491 Compression: No
. 2023-06-21 15:08:57.491 Bypass authentication: No
. 2023-06-21 15:08:57.491 Try agent: Yes; Agent forwarding: No; KI: Yes; GSSAPI: Yes
. 2023-06-21 15:08:57.491 GSSAPI: KEX: No; Forwarding: No; Libs: gssapi32,sspi,custom; Custom: 
. 2023-06-21 15:08:57.507 Ciphers: aes,chacha20,blowfish,3des,WARN,arcfour,des; Ssh2DES: No
. 2023-06-21 15:08:57.507 KEX: ecdh,dh-gex-sha1,dh-group14-sha1,rsa,WARN,dh-group1-sha1
. 2023-06-21 15:08:57.507 SSH Bugs: Auto,Auto,Auto,Auto,Auto,Auto,Auto,Auto,Auto,Auto
. 2023-06-21 15:08:57.507 Simple channel: Yes
. 2023-06-21 15:08:57.507 Return code variable: Autodetect; Lookup user groups: Auto
. 2023-06-21 15:08:57.507 Shell: default
. 2023-06-21 15:08:57.507 EOL: LF, UTF: Auto
. 2023-06-21 15:08:57.507 Clear aliases: Yes, Unset nat.vars: Yes, Resolve symlinks: Yes; Follow directory symlinks: No
. 2023-06-21 15:08:57.507 LS: ls -la, Ign LS warn: Yes, Scp1 Comp: No; Exit code 1 is error: No
. 2023-06-21 15:08:57.507 SFTP Bugs: Auto,Auto
. 2023-06-21 15:08:57.507 SFTP Server: default
. 2023-06-21 15:08:57.507 Local directory: default, Remote directory: home, Update: Yes, Cache: Yes
. 2023-06-21 15:08:57.507 Cache directory changes: Yes, Permanent: Yes
. 2023-06-21 15:08:57.507 Recycle bin: Delete to: No, Overwritten to: No, Bin path: 
. 2023-06-21 15:08:57.507 DST mode: Unix
. 2023-06-21 15:08:57.507 --------------------------------------------------------------------------
. 2023-06-21 15:08:57.557 Looking up host "sftp.structuredretailproducts.com" for SSH connection
. 2023-06-21 15:08:57.591 Connecting to 52.178.200.244 port 22
. 2023-06-21 15:09:18.640 Failed to connect to 52.178.200.244: Network error: Connection timed out
. 2023-06-21 15:09:18.640 Knocking FTP port.
. 2023-06-21 15:09:18.668 FTP port opened, will suggest using FTP protocol.
* 2023-06-21 15:09:18.715 (EFatal) Network error: Connection to "sftp.structuredretailproducts.com" timed out.
* 2023-06-21 15:09:18.715 The server rejected SFTP connection, but it listens for FTP connections.
* 2023-06-21 15:09:18.715 
* 2023-06-21 15:09:18.715 Did you want to use FTP protocol instead of SFTP? Prefer using encryption.

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martin
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martin avatar
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Re: Network Error - connection timed out

You didn't tell us much. Where did you get your connection information from? Are you sure they are correct? Shouldn't you actually use FTP, as the error message suggests? Can you successfully connect with any other SFTP/FTP client using the same connection information?

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