Enabling Auto Update Error :: Support Forum

dcalgau
Joined:: 2023-09-21
Posts:: 3

Enabling Auto Update Error

2023-09-21 13:55

I am trying to enable auto update on my WinSCP client. Donated and using the same email we used to pay, but getting the error below.
Any idea? I am on version 6.1.1 Build 13736 2023-06-21

Certificate not trusted.
Error: 800B0109, Chain index: 0, Element index: -1
Server certificate verification failed: issuer is not trusted.

LastUpdateException=Certificate not trusted.
Error: 800B0109, Chain index: 0, Element index: -1
Server certificate verification failed: issuer is not trusted
 
PeriodUpdateCertificateErrors=18
PeriodUpdateChecksFailed=7
LifetimeUpdateCertificateErrors=18
LifetimeUpdateChecksFailed=7

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martin◆ Site Admin
Joined:: 2002-12-10
Posts:: 41,441
Location:: Prague, Czechia

Re: Enabling Auto Update Error

2023-09-25

Thanks for your donation.
Is this on some corporate-managed machine/network?

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dcalgau

2023-09-25 13:13

Yes both - corporate device and corporate network

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martin◆ Site Admin
Joined:: 2002-12-10
Posts:: 41,441
Location:: Prague, Czechia

2023-09-27

This is a known problem, which seems to be external to WinSCP.
But it's common enough to be a worth a workaround.
Issue 2212 – Updates check fail because winscp.net certificate cannot be validated
I'll look into it soon and I'll contact you once I have anything to test.

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