"Login with USER first" error message

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pfan
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"Login with USER first" error message

Hi,
I get the error message: "Connection failed. Login with USER first" whenever I try to connect to WinSCP. We recently had a new security software installed (zscaler) and I was given FTP exception access but it still doesn't work. Does anyone know how to fix this?
Thanks
  • logs.txt (2.68 KB, Private file)

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martin
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Re: "Login with USER first" error message

It looks like the server may not support TLS/SSL encryption.
> 2023-11-14 15:37:29.758 AUTH TLS
< 2023-11-14 15:37:29.778 503 Login with USER first
> 2023-11-14 15:37:29.778 AUTH SSL
< 2023-11-14 15:37:29.797 503 Login with USER first
Did you try to connect with "No encryption"?

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martin
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Well, then it look like your FTP server is completely broken.
Or can you connect to it anyhow? Using any other FTP client?

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