Certificate error

Advertisement

denis.pavlichenko
Joined:
Posts:
3
Location:
US

Certificate error

Hi! Installed the latest WinSCP version (6.3.2) from https://winscp.net/eng/download.php page.
I'm on Windows 10 Pro.

When I go to check for updates I get the following error –
Certificate not trusted.
Error: 800B0109 (A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider), Chain index: 0, Element index: -1
Server certificate verification failed: issuer is not trusted
Sounds very much like a similar issue addressed previously –
Issue 2212 – Updates check fail because winscp.net certificate cannot be validated

Please kindly advise.
Thanks // Denis

Reply with quote

Advertisement

martin
Site Admin
martin avatar
Joined:
Posts:
40,852
Location:
Prague, Czechia

Re: Certificate error

Please start WinSCP with this command-line:
winscp.exe /applog=c:\some\path\winscp.log
try the update check and post the logs here.
Thanks.

Reply with quote

denis.pavlichenko
Joined:
Posts:
3
Location:
US

Re: Certificate error

Hi, sorry, missed this response and thank you for responding. Here's the log -
[2024-04-10 13:07:23.206] [1240] Starting...
[2024-04-10 13:07:23.206] [1240] Process: 12260
[2024-04-10 13:07:23.206] [1240] Mouse: Yes
[2024-04-10 13:07:23.206] [1240] Mouse wheel: Yes, msg: 0, scroll lines: 3
[2024-04-10 13:07:23.206] [1240] ACP: 1252
[2024-04-10 13:07:23.206] [1240] Win32 platform: 2
[2024-04-10 13:07:23.206] [1240] Windows product type: 4
[2024-04-10 13:07:23.206] [1240] Win64: Yes
[2024-04-10 13:07:23.214] [1240] Is not UWP application
[2024-04-10 13:07:23.244] [1240] Random seed file exists
[2024-04-10 13:07:23.252] [1240] Will use existing registry for configuration
[2024-04-10 13:07:23.348] [1240] WinSCP Version 6.3.2 (Build 14890 2024-03-12) (OS 10.0.19045 – Windows 10 Enterprise)
[2024-04-10 13:07:23.348] [1240] Configuration: HKCU\Software\Martin Prikryl\WinSCP 2\
[2024-04-10 13:07:23.348] [1240] Log level: Normal
[2024-04-10 13:07:23.348] [1240] Local account: US\DABMTDD
[2024-04-10 13:07:23.348] [1240] Working directory: C:\Program Files (x86)\WinSCP
[2024-04-10 13:07:23.348] [1240] Process ID: 12260
[2024-04-10 13:07:23.364] [1240] Ancestor processes: cmd, explorer, ...
[2024-04-10 13:07:23.364] [1240] Command-line: winscp.exe  /applog=C:\Users\DABMTDD\Documents\winscp.log
[2024-04-10 13:07:23.364] [1240] Time zone: Current: GMT-7, Standard: GMT-8 (Pacific Standard Time), DST: GMT-7 (Pacific Daylight Time), DST Start: 3/10/2024, DST End: 11/3/2024
[2024-04-10 13:07:23.380] [1240] Executing...
[2024-04-10 13:07:24.320] [1240] Loading drives
[2024-04-10 13:07:24.320] [1240] NoDrives mask: 0
[2024-04-10 13:07:24.320] [1240] Drives found: C
[2024-04-10 13:07:24.376] [1240] Updates check period: 7.00
[2024-04-10 13:07:24.376] [1240] Interval since the last updates check: 45391.55
[2024-04-10 13:07:24.384] [557C] Updates check URL: https://winscp.net/updates.php?v=6.3.2.14890&lang=0409&isinstalled=1&dotnet=&console=&firstrun=2024-04-05
[2024-04-10 13:07:24.779] [557C] TLS failure: Certificate not trusted. (8)
[2024-04-10 13:07:24.779] [557C] Hostname: winscp.net, Certificate: 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
[2024-04-10 13:07:24.827] [557C] Error from Windows certificate store: Error: 800B0109 (A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider), Chain index: 0, Element index: -1
[2024-04-10 13:07:24.827] [557C] TLS certificate error: Certificate not trusted.
[2024-04-10 13:07:24.827] [557C] HTTP request failed: Certificate not trusted.
Error: 800B0109 (A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider), Chain index: 0, Element index: -1
Server certificate verification failed: issuer is not trusted
[2024-04-10 13:07:24.827] [557C] Certificate error detected.
[2024-04-10 13:07:34.103] [1240] Updates check URL: https://winscp.net/updates.php?v=6.3.2.14890&lang=0409&isinstalled=1&dotnet=&console=&firstrun=2024-04-05
[2024-04-10 13:07:34.226] [1240] TLS failure: Certificate not trusted. (8)
[2024-04-10 13:07:34.226] [1240] Hostname: winscp.net, Certificate: 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
[2024-04-10 13:07:34.263] [1240] Error from Windows certificate store: Error: 800B0109 (A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider), Chain index: 0, Element index: -1
[2024-04-10 13:07:34.263] [1240] TLS certificate error: Certificate not trusted.
[2024-04-10 13:07:34.264] [1240] HTTP request failed: Certificate not trusted.
Error: 800B0109 (A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider), Chain index: 0, Element index: -1
Server certificate verification failed: issuer is not trusted
[2024-04-10 13:07:34.264] [1240] Certificate error detected.
[2024-04-10 13:07:34.265] [1240] Message dialog: **Error checking for application updates.**
[2024-04-10 13:07:36.425] [1240] Message dialog answer: 8
[2024-04-10 13:07:38.225] [1240] Main window WM_CLOSE
[2024-04-10 13:07:38.225] [1240] Windows close query
[2024-04-10 13:07:38.225] [1240] Closing main window
[2024-04-10 13:07:38.300] [1240] Execution done
[2024-04-10 13:07:38.300] [1240] Finalizing
[2024-04-10 13:07:38.310] [1240] Saving random seed file
[2024-04-10 13:07:38.311] [1240] Finalizing done
[2024-04-10 13:07:38.311] [1240] Closing log

Reply with quote

martin
Site Admin
martin avatar

Re: Certificate error

I have sent you an email with a debug version of WinSCP to the address you have used to register on this forum.

Reply with quote

Advertisement

You can post new topics in this forum