Topic "What is Support Policy for WinSCP?"

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Angela Edwards
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Joined: 2009-09-22
Posts: 2
Do you have a set support policy? Specifically, I need to know when available support will run out for WinSCP 4.0?

Looking forward to your response!
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martin
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Joined: 2002-12-10
Posts: 24993
Location: Prague, Czechia
WinSCP is free open source application. So support is based on best-effort basis, obviously with no guarantees.
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Martin Prikryl
Angela Edwards
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Joined: 2009-09-22
Posts: 2
I'm not sure I know what you mean by 'best-effort basis' as regards the support available for WinSCP 4. Are patches available for this version of the software? Is there a support call center? Is it simply a matter of the developer requiring assistance looking up or posting his concern on the support forum? Will there be a time when such questions will no longer be fielded for WinSCP 4; (i.e., will there be a defnitive End-Of-Support-Life (EOSL) for the application?) Hope to hear from you soon!
martin
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Joined: 2002-12-10
Posts: 24993
Location: Prague, Czechia
Angela Edwards wrote:
Are patches available for this version of the software?

You can check version history.

Quote:
Is there a support call center?

No.

Quote:
Is it simply a matter of the developer requiring assistance looking up or posting his concern on the support forum?

Yes.

Quote:
Will there be a time when such questions will no longer be fielded for WinSCP 4; (i.e., will there be a defnitive End-Of-Support-Life (EOSL) for the application?)

Not planned.
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Martin Prikryl
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