What is Support Policy for WinSCP?

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Angela Edwards
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What is Support Policy for WinSCP?

Do you have a set support policy? Specifically, I need to know when available support will run out for WinSCP 4.0?

Looking forward to your response!

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martin
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Re: What is Support Policy for WinSCP?

WinSCP is free open source application. So support is based on best-effort basis, obviously with no guarantees.
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Angela Edwards
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Can You Be More Specific About Support ?

I'm not sure I know what you mean by 'best-effort basis' as regards the support available for WinSCP 4. Are patches available for this version of the software? Is there a support call center? Is it simply a matter of the developer requiring assistance looking up or posting his concern on the support forum? Will there be a time when such questions will no longer be fielded for WinSCP 4; (i.e., will there be a defnitive End-Of-Support-Life (EOSL) for the application?) Hope to hear from you soon!

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martin
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Re: Can You Be More Specific About Support ?

Angela Edwards wrote:

Are patches available for this version of the software?
You can check version history.

Is there a support call center?
No.

Is it simply a matter of the developer requiring assistance looking up or posting his concern on the support forum?
Yes.

Will there be a time when such questions will no longer be fielded for WinSCP 4; (i.e., will there be a defnitive End-Of-Support-Life (EOSL) for the application?)
Not planned.
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