TIME OUT DETECTED

I am able to connect and begin uploading FTP. After it appears that the entire upload is complete, I get TIME OUT DETECTED error. I looked in the list of common errors, and it says I could try to use PASSIVE mode.. However, I cannot check the PASSIVE box.. It is "grayed out", i.e., not selectable. I disabled my Windows (XP) Firewall.. Still getting the same error.. Please help!! :cry:

Thanks for your post. This issue is probably being tracked already.

WinSCP Version 5.1.0 (Build 2625) (OS 6.1.7601 Service Pack 1)
. 2017-02-22 09:40:42.114 Configuration: HKEY_CURRENT_USER\Software\Martin Prikryl\WinSCP 2\
. 2017-02-22 09:40:42.114 Local account: SUNDBERG\mkelley
. 2017-02-22 09:40:42.114 Working directory: C:\Program Files (x86)\WinSCP
. 2017-02-22 09:40:42.114 Command-line: "C:\Program Files (x86)\WinSCP\WinSCP.exe"
. 2017-02-22 09:40:42.115 Login time: Wednesday, February 22, 2017 9:40:42 AM
. 2017-02-22 09:40:42.115 --------------------------------------------------------------------------
. 2017-02-22 09:40:42.115 Session name: cesundbe@XXXX(Modified stored session)
. 2017-02-22 09:40:42.115 Host name: XXX.XX.xx.xx (Port: 21)
. 2017-02-22 09:40:42.115 User name: cesundbe (Password: Yes, Key file: No)
. 2017-02-22 09:40:42.115 Tunnel: No
. 2017-02-22 09:40:42.115 Transfer Protocol: FTP
. 2017-02-22 09:40:42.115 Ping type: C, Ping interval: 30 sec; Timeout: 15 sec
. 2017-02-22 09:40:42.115 Proxy: none
. 2017-02-22 09:40:42.115 FTP: FTPS: None; Passive: Yes [Force IP: A]
. 2017-02-22 09:40:42.115 Local directory: default, Remote directory: home, Update: No, Cache: Yes
. 2017-02-22 09:40:42.115 Cache directory changes: Yes, Permanent: Yes
. 2017-02-22 09:40:42.115 DST mode: 1
. 2017-02-22 09:40:42.115 --------------------------------------------------------------------------
. 2017-02-22 09:40:42.116 Session upkeep
. 2017-02-22 09:40:42.175 Connecting to 158.52. ...
. 2017-02-22 09:40:42.227 Connected with 158.52.2.14. Waiting for welcome message...
< 2017-02-22 09:40:42.227 220 FTP Server ready.
> 2017-02-22 09:40:42.227 USER cesundbe
< 2017-02-22 09:40:42.227 331 Password required for cesundbe.
> 2017-02-22 09:40:42.227 PASS ********
< 2017-02-22 09:40:42.306 230 User cesundbe logged in.
> 2017-02-22 09:40:42.306 SYST
< 2017-02-22 09:40:42.316 215 UNIX Type: A
> 2017-02-22 09:40:42.316 FEAT
< 2017-02-22 09:40:42.326 211-Extensions supported:
< 2017-02-22 09:40:42.326 AUTH
< 2017-02-22 09:40:42.326 CCC
< 2017-02-22 09:40:42.326 EPRT
< 2017-02-22 09:40:42.326 EPSV
< 2017-02-22 09:40:42.326 FEAT
< 2017-02-22 09:40:42.326 MDTM
< 2017-02-22 09:40:42.326 PBSZ
< 2017-02-22 09:40:42.326 SIZE
< 2017-02-22 09:40:42.326 REST STREAM
< 2017-02-22 09:40:42.326 MODE Z
< 2017-02-22 09:40:42.326 211 End
. 2017-02-22 09:40:42.326 Session upkeep
. 2017-02-22 09:40:42.333 Connected
. 2017-02-22 09:40:42.333 Got reply 1 to the command 1
. 2017-02-22 09:40:42.333 --------------------------------------------------------------------------
. 2017-02-22 09:40:42.333 Using FTP protocol.
. 2017-02-22 09:40:42.333 Doing startup conversation with host.
> 2017-02-22 09:40:42.385 PWD
< 2017-02-22 09:40:42.395 257 "/" is current directory.
. 2017-02-22 09:40:42.395 Got reply 1 to the command 16
. 2017-02-22 09:40:42.436 Getting current directory name.
. 2017-02-22 09:40:42.588 Retrieving directory listing...
> 2017-02-22 09:40:42.588 TYPE A
< 2017-02-22 09:40:42.588 200 Type set to A.
> 2017-02-22 09:40:42.588 PASV
< 2017-02-22 09:40:42.588 227 Entering Passive Mode (158,52,2,14,147,195)
> 2017-02-22 09:40:42.588 LIST -a
. 2017-02-22 09:40:57.325 Timeout detected.
. 2017-02-22 09:40:57.325 Could not retrieve directory listing
. 2017-02-22 09:40:57.325 Got reply 1004 to the command 2

Kshitij123 wrote:

WinSCP Version 5.1.0 (Build 2625) (OS 6.1.7601 Service Pack 1)
...
< 2017-02-22 09:40:42.588 227 Entering Passive Mode (158,52,2,14,147,195)
> 2017-02-22 09:40:42.588 LIST -a
. 2017-02-22 09:40:57.325 Timeout detected.
. 2017-02-22 09:40:57.325 Could not retrieve directory listing
. 2017-02-22 09:40:57.325 Got reply 1004 to the command 2

Can you retrieve directory listing with any other FTP client?