Access Denied

I have not changed the password to login, however when I type the password in this is what the screen displays:

Connecting to host
Authenticating
Using username venturefuels
using keyboard-interactive authentication
Access Denied

I am on version 3.8.2 (Build 330)

If you could contact me by e-mail at jbriseno@venturefuels.com or by phone at 608-779-0744 ext 304