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martin

What do you mean by "installer says here"? I do not think that installer says "This PC" anywhere. Can you post a screenshot?
steph_og

Hi @martin,

Here is the location from the Start Menu: 
C:\ProgramData\Microsoft\Windows\Start Menu\Programs
Here is from the Desktop Shortcut: 
C:\Program Files (x86)\WinSCP

They point me to the same screen and application

and the installer says here: 
This PC > Windows (C:) > Program Files (x86) > WinSCP

Should I just upgrade to 6.3.7?
Please feel free to reach out where I can contact you

Thanks.
martin

What is "normal startup from the Menu"? Do you mean Windows "Start" menu? Did you check where does the menu shortcut point to? (right-click "WinSCP" menu entry and select "Open file location")

Did you verify that the installer is installing the new version to the same location? You can see the target path here:
https://winscp.net/eng/docs/ui_installer_ready
steph_og

Hi @martin , just a normal startup from the Menu for WinSCP. Can I also check if you have premium support for these types of issue? where can I connect and contact you for this?

Thanks.
martin

@steph_og: You probably have more copies of WinSCP on the machine. Possibly one installed and other just a copy of a binary (or portable package). You have upgraded the installed copy, but you are actually using other copy. How are you starting WinSCP?
steph_og

Thanks for your response. I appreciate it. I have upgraded already but not sure why the logs still shows that version? I have also generated a new PuTTY using the newest version but still have the same error as below: 
2025-03-20 14:53:36.854 Connecting to 13.54.5.193 port 22000
. 2025-03-20 14:53:36.854 We claim version: SSH-2.0-WinSCP_release_5.17.9
. 2025-03-20 14:53:36.870 Remote version: SSH-2.0-AWS_SFTP_1.1
. 2025-03-20 14:53:36.870 Using SSH protocol version 2
. 2025-03-20 14:53:36.870 Have a known host key of type rsa2
. 2025-03-20 14:53:36.886 Couldn't agree a host key algorithm (available: rsa-sha2-512,rsa-sha2-256)
. 2025-03-20 14:53:36.886 Attempt to close connection due to fatal exception:
* 2025-03-20 14:53:36.886 Couldn't agree a host key algorithm (available: rsa-sha2-512,rsa-sha2-256)
. 2025-03-20 14:53:36.886 Closing connection.

I am just a newbie trying to support the client and would appreciate any help and insights. thank you!
martin

Re: Also occurs in latest version 6.3.7

@steph_og: The log clearly shows that you are using WinSCP 5.17.9, not 6.3.7.
steph_og

Also occurs in latest version 6.3.7

Hello,
Any fix for this error as I am also encountering it in version 6.3.7

Thank you
martin

Re: Even in latest version same issue occurs

@Sivakumar: Please attach a full session log file showing the problem (using the latest version of WinSCP).

To generate the session log file, enable logging, log in to your server and do the operation and only the operation that causes the error. Submit the log with your post as an attachment. Note that passwords and passphrases not stored in the log. You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). If you do not want to post the log publicly, you can mark the attachment as private.
Sivakumar

Even in latest version same issue occurs

I am using WinSCP version 6.3.6, In this version also I am getting the "Couldn't agree a key host algorithm (available rsa-sha2-512, rsa-sha2-256)" issue.
joetsai

The problem is solved

It is just version.
Update to latest version can solve this.
martin

Re: Cannot upgrade WinSCP

@ogbonnaebuka: Well, you need to upgrade. There has to be a way to update software on the remote machine, right? Only other option to reconfigure your SFTP server to allow older deprecated algorithms (obviously, not a good solution).
ogbonnaebuka@...

Re: Cannot upgrade WinSCP

I am having the same issue with error text "Couldn't agree a host key algorithm (available: ecdsa-sha2-nistp256)". I am at version 5.7.7, but unfortunately I cannot upgrade as WinSCP is running on a remote Windows server which is not allowed to access the internet.

What would you advise in my case?

Thanks in advance.
ebukaogbonna@...

I cannot upgrade

I am having the same issue with
Piscator

Thanks. That fixed the issue.
Piscator

Couldn't agree a key host algorithm (available rsa-sha2-512, rsa-sha2-256)

I am using the latest version (5.19.6) and WinSCP is giving me this error. I use the key via Pageant (ssh-rsa 2048) and connecting via PuTTY (0.76.0.20220214) works fine. Suggestions?

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