See also https://winscp.net/eng/docs/faq_local_folders

@Shri123: Please post some screenshots documenting the problem. Also post a screenshot of "My Documents" in Windows File Explorer with the files. If you open the "My Documents" folder in WinSCP and then go to Local > Go To > Explore Directory, does the correct directory open in the File Explorer?

Hi team,
We are not able to access local directory for accessing files from left panel in WinSCP. We are using Windows latest version and WinSCP is 5.19.2 version. Can you please help us get this sorted? We can see My Documents in dropdown but cannot see any files been displayed.

That solves the problem. However, i did not configure WinSCP to use that interface, I didn't even know where to find the settings
Thanks

You have configured WinSCP to use a non-default Explorer interface, which shows a remote directory only:
https://winscp.net/eng/docs/ui_explorer

You probably want to use the Commander interface:
https://winscp.net/eng/docs/ui_commander

You can change the interface in preferences:
https://winscp.net/eng/docs/ui_pref_interface

I'm a new user using version 5.15.1 on windows 10 and I'm missing something obvious

I can open a session and see the files on the remote server,but for the life of me I cannot see how to navigate to my local folder to get the files I want to transfer to the remote server

A real newbie question I know, but I've tried all the options I can think of, and spent half an hour browsing the support forum without success
thanks in advance
Mike