Infinite Password Prompt

Whenever I try to upload a file or download a file, it prompts me to enter the FTP password which when I enter my password, it just reappears over and over. I have got the password saved and it still keeps asking me. Any help?

I'm using the most recent version of WinSCP, Windows 11. I haven't had issues until about 2 weeks ago.

Please attach a full session log file showing the problem (using the latest version of WinSCP).

I keep getting a password prompt and I am for sure putting in the right password. It never use to do this now it does it all the time. I turned on logging but can you provide the exact steps to find the logs. It's not making sense to me.

@Guest: You can enable logging in preferences:
https://winscp.net/eng/docs/ui_pref_logging

Hi! I already enabled logging; I need steps on how to find the logs to send.

Hi! Is there an update? I am trying to transfer a lot of files and I cant because of this password prompt.

@yve0789: WinSCP stores the log, where you configured it to store it. If you have kept the default %TEMP%\!S.log, then it logs to your Windows account temporary directory (i.e. typically to C:\Users\username\AppData\Local\Temp) to a file with the same name as your WinSCP session. If you want WinSCP to log to a more convenient location, specify it in preferences.

This is happening again; this time to the someone else. How do we fix this? Nothing was changed on our end, we have no idea how this was triggered. How do we turn it off asap?

Can someone send a video or step by step on how to fix this??

Hi! I am still waiting for help on this.

I am still waiting for the log.

OKay which log? This is what I see when I check where my logs go. Do I send the xml_file (341)? or what do I send?

The "session log", as mentioned above.

How do I get there? I don't know where that is or how to find it. Is it on my computer or in WinSCP? I am not sure where to start or where to look for that path or log.

@yve0789: I've posted instructions above, back in January:
https://winscp.net/forum/viewtopic.php?t=32981#125831
If anything is unclear, let me know.

I see this response, however I am not clear on "to a file with the same name as your WinSCP session" how do I know what my WinSCP session name is? I go here C:\Users\username\AppData\Local\Temp) and I see a bunch of files like this (screenshot). So would the file be an XML file with a different number? Can you provide a screenshot of what the file should look like or be named? I am still having trouble knowing exactly what to send you.

@yve0789: WinSCP stores the log, where you configured it to store it. If you have kept the default %TEMP%\!S.log, then it logs to your Windows account temporary directory (i.e. typically to C:\Users\username\AppData\Local\Temp) to a file with the same name as your WinSCP session. If you want WinSCP to log to a more convenient location, specify it in preferences.

martin wrote:

@yve0789: I've posted instructions above, back in January:
https://winscp.net/forum/viewtopic.php?t=32981#125831
If anything is unclear, let me know.