Infinite Password Prompt :: Support Forum

JosephW
Joined:: 2023-01-10
Posts:: 1
Location:: Australia

Infinite Password Prompt

2023-01-10 03:22

Whenever I try to upload a file or download a file, it prompts me to enter the FTP password which when I enter my password, it just reappears over and over. I have got the password saved and it still keeps asking me. Any help?

I'm using the most recent version of WinSCP, Windows 11. I haven't had issues until about 2 weeks ago.

Screenshot 2023-01-10 132018.png (8.6 KB)

Description: Password Prompt

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martin◆ Site Admin
Joined:: 2002-12-10
Posts:: 41,929
Location:: Prague, Czechia

Re: Infinite Password Prompt

2023-01-12

Please attach a full session log file showing the problem (using the latest version of WinSCP).

To generate the session log file, enable logging, log in to your server and do the operation and only the operation that causes the error. Submit the log with your post as an attachment. Note that passwords and passphrases not stored in the log. You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). If you do not want to post the log publicly, you can mark the attachment as private.

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Guest

I am having the same issue

2025-01-16 00:02

I keep getting a password prompt and I am for sure putting in the right password. It never use to do this now it does it all the time. I turned on logging but can you provide the exact steps to find the logs. It's not making sense to me.

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martin◆ Site Admin

Re: I am having the same issue

2025-01-16

@Guest: You can enable logging in preferences:
https://winscp.net/eng/docs/ui_pref_logging

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yve0789
Joined:: 2025-01-16
Posts:: 2

2025-01-16 16:25

Hi! I already enabled logging; I need steps on how to find the logs to send.

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yve0789

Update

2025-01-17 17:30

Hi! Is there an update? I am trying to transfer a lot of files and I cant because of this password prompt.

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martin◆ Site Admin

2025-01-20

@yve0789: WinSCP stores the log, where you configured it to store it. If you have kept the default %TEMP%\!S.log, then it logs to your Windows account temporary directory (i.e. typically to C:\Users\username\AppData\Local\Temp) to a file with the same name as your WinSCP session. If you want WinSCP to log to a more convenient location, specify it in preferences.

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Infinite Password Prompt