5.0.8 Build 2438 - Can not create file, Timeout detected :: Support Forum

Snook
Joined:: 2012-08-24
Posts:: 2
Location:: Everett, Washington

5.0.8 Build 2438 - Can not create file, Timeout detected

2012-08-24 19:10

On two different Windows 7 64bit machines when I try and create a new file using right click or Files > New > File the app hangs (and "Not Responding" in title bar) for about 20 seconds then I get a timeout response and then it reconnects. Creating new directories works fine. Thank you.

Timeout detected.
Could not retrieve file information
'test.txt' cannot be listed
Can't get attributes of file '/home/www/public_html/test.txt'.

Using GUI

Remote system = UNIX Type: L8
Session protocol = FTP
Compression = No
------------------------------------------------------------
Can change permissions = Yes
Can change owner/group = No
Can execute arbitrary command = Protocol commands only
Can create symlink/hardlink = No/No
Can lookup user groups = No
Can duplicate remote files = No
Can check available space = No
Can calculate file checksum = No
Native text (ASCII) mode transfers = No
------------------------------------------------------------
Additional information
The server supports these FTP additional features:
  MDTM
  MFMT
  TVFS
  UTF8
  MFF modify;UNIX.group;UNIX.mode;
  MLST modify*;perm*;size*;type*;unique*;UNIX.group*;UNIX.mode*;UNIX.owner*;
  LANG en-US*
  SITE MKDIR
  SITE RMDIR
  SITE UTIME
  SITE SYMLINK
  REST STREAM
  SIZE

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martin◆ Site Admin
Joined:: 2002-12-10
Posts:: 41,440
Location:: Prague, Czechia

Re: 5.0.8 Build 2438 - Can not create file, Timeout detected

2012-08-27

Please attach a full log file showing the problem.

To generate log file, enable logging, log in to your server and do the operation and only the operation that causes the error. Submit the log with your post as an attachment. Note that passwords and passphrases not stored in the log. You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). If you do not want to post the log publicly, you may email it to me. You will find my address (if you log in) in my forum profile. Please include link back to this topic in your email. Also note in this topic that you have emailed the log.[/list]

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Snook
Joined:: 2012-08-24
Posts:: 2
Location:: Everett, Washington

2012-08-27 19:28

Hi prikryl, the file is attached. For the logged actions, I logged in, then clicked Files > New > Files... and typed in test.txt. Once it timed out I let if finish the auto reconnect.