WinSCP 5.1.1 Hangs at Starting the Session

WinSCP Version 5.1.1 Build 2735

I found one reference to what appears to be the same problem here: https://winscp.net/forum/viewtopic.php?t=5260

Unfortunately that poster neglected to post how he got things working. Although since that person was also connecting to a linode server, my guess is that WinSCP is working fine and I need to make a change on the server side. I do have root access to this server. But I have no idea what I would need to change.

WinSCP log file. (asterisks are mine)

. 2012-11-08 09:14:25.195 --------------------------------------------------------------------------
. 2012-11-08 09:14:25.196 WinSCP Version 5.1.1 (Build 2735) (OS 6.1.7601 Service Pack 1)
. 2012-11-08 09:14:25.196 Configuration: HKEY_CURRENT_USER\Software\Martin Prikryl\WinSCP 2\
. 2012-11-08 09:14:25.196 Local account: ******
. 2012-11-08 09:14:25.196 Working directory: C:\Program Files (x86)\WinSCP
. 2012-11-08 09:14:25.196 Command-line: "C:\Program Files (x86)\WinSCP\WinSCP.exe"
. 2012-11-08 09:14:25.196 Time zone: Current: GMT-5, Standard: GMT-5, DST: GMT-4, DST Start: 3/11/2012, DST End: 11/4/2012
. 2012-11-08 09:14:25.196 Login time: Thursday, November 08, 2012 9:14:25 AM
. 2012-11-08 09:14:25.196 --------------------------------------------------------------------------
. 2012-11-08 09:14:25.196 Session name: **********.linode.com (Modified stored session)
. 2012-11-08 09:14:25.196 Host name: *******.linode.com (Port: 22)
. 2012-11-08 09:14:25.196 User name: ******** (Password: Yes, Key file: No)
. 2012-11-08 09:14:25.196 Tunnel: No
. 2012-11-08 09:14:25.197 Transfer Protocol: SCP
. 2012-11-08 09:14:25.197 Ping type: -, Ping interval: 30 sec; Timeout: 15 sec
. 2012-11-08 09:14:25.197 Proxy: none
. 2012-11-08 09:14:25.197 SSH protocol version: 2; Compression: No
. 2012-11-08 09:14:25.197 Bypass authentication: No
. 2012-11-08 09:14:25.197 Try agent: Yes; Agent forwarding: No; TIS/CryptoCard: No; KI: Yes; GSSAPI: No
. 2012-11-08 09:14:25.197 Ciphers: aes,blowfish,3des,WARN,arcfour,des; Ssh2DES: No
. 2012-11-08 09:14:25.197 SSH Bugs: A,A,A,A,A,A,A,A,A,A
. 2012-11-08 09:14:25.197 SFTP Bugs: A,A
. 2012-11-08 09:14:25.197 Return code variable: Autodetect; Lookup user groups: A
. 2012-11-08 09:14:25.197 Shell: default
. 2012-11-08 09:14:25.197 EOL: 0, UTF: 2
. 2012-11-08 09:14:25.197 Clear aliases: Yes, Unset nat.vars: Yes, Resolve symlinks: Yes
. 2012-11-08 09:14:25.197 LS: ls -la, Ign LS warn: Yes, Scp1 Comp: No
. 2012-11-08 09:14:25.197 Local directory: default, Remote directory: home, Update: Yes, Cache: Yes
. 2012-11-08 09:14:25.197 Cache directory changes: Yes, Permanent: Yes
. 2012-11-08 09:14:25.197 DST mode: 1
. 2012-11-08 09:14:25.197 --------------------------------------------------------------------------
. 2012-11-08 09:14:25.261 Looking up host "*********.linode.com"
. 2012-11-08 09:14:25.340 Connecting to 97.107.***.** port 22
. 2012-11-08 09:14:25.403 Server version: SSH-2.0-OpenSSH_4.7p1-linode1
. 2012-11-08 09:14:25.403 Using SSH protocol version 2
. 2012-11-08 09:14:25.403 We claim version: SSH-2.0-WinSCP_release_5.1.1
. 2012-11-08 09:14:25.429 Doing Diffie-Hellman group exchange
. 2012-11-08 09:14:25.562 Doing Diffie-Hellman key exchange with hash SHA-1
. 2012-11-08 09:14:25.761 Verifying host key rsa2
0x23,0xaf109fc04c99fe84b091f2a1a2b2c5e1421ec93f6.
. 2012-11-08 09:14:25.807 Host key matches cached key
. 2012-11-08 09:14:25.807 Host key fingerprint is:
. 2012-11-08 09:14:25.807 ssh-rsa 2048 24:15:58:1e**********:be:ed:eb:a6:c1:4b:4c
. 2012-11-08 09:14:25.807 Initialised AES-256 SDCTR client->server encryption
. 2012-11-08 09:14:25.807 Initialised HMAC-SHA1 client->server MAC algorithm
. 2012-11-08 09:14:25.807 Initialised AES-256 SDCTR server->client encryption
. 2012-11-08 09:14:25.807 Initialised HMAC-SHA1 server->client MAC algorithm
! 2012-11-08 09:14:25.919 Using username "********".
. 2012-11-08 09:14:26.207 Prompt (7, SSH password, , &Password: )
. 2012-11-08 09:14:26.208 Using stored password.
. 2012-11-08 09:14:26.239 Sent password
. 2012-11-08 09:14:26.269 Access granted
. 2012-11-08 09:14:26.312 Opened channel for session
. 2012-11-08 09:14:26.416 Started a shell/command
. 2012-11-08 09:14:26.455 --------------------------------------------------------------------------
. 2012-11-08 09:14:26.455 Using SCP protocol.
. 2012-11-08 09:14:26.455 Doing startup conversation with host.
. 2012-11-08 09:14:26.506 Skipping host startup message (if any).
> 2012-11-08 09:14:26.506 echo "WinSCP: this is end-of-file:0"
< 2012-11-08 09:14:26.629 [****@**** lish] Thu Nov 8 09:14:51 EST 2012
< 2012-11-08 09:14:26.629 [****@**** lish] Linode Shell (lish) Console starting...
< 2012-11-08 09:14:26.684 [****@**** lish] Must be connected to a terminal.! 2012-11-08 09:14:26.967 /bin/stty: standard input: Invalid argument
< 2012-11-08 09:14:26.967 Your Linode isn't running, or another console session is already active.
! 2012-11-08 09:14:31.704 /bin/stty: standard input: Invalid argument
! 2012-11-08 09:14:31.728 /bin/stty: standard input: Invalid argument
! 2012-11-08 09:14:36.729 /bin/stty: standard input: Invalid argument

WinSCP then hangs and can only be stopped by ending the process.

Any ideas on how to resolve this problem?

Hints greatly appreciated!

Thanks.

Please read requirements for SCP protocol:
https://winscp.net/eng/docs/requirements#scp

I recommend you try SFTP protocol instead.

I'd like to chip in that WinSCP has become unresponsive (for as long as I can remember) when connecting to server which does not respond. (SFTP or otherwise) I consider that a bug in WinSCP it should throw a error, not make unresponsive window which must be killed from task manager.

martin wrote:

Please read requirements for SCP protocol:
https://winscp.net/eng/docs/requirements#scp

I recommend you try SFTP protocol instead.

Thanks for your reply Martin.

I had actually tried the SFTP protocol with pretty much the same results. However, I think I know what part of the problem might be and I believe it's the same thing the OP in the post I referenced discovered as well.

I was trying to connect to a Linode sever using the Lish SSH account. This is the account that is used to log into a shell or the Ajax console they provide. What I should have used was the Public Network access which is a different account.

Unfortunately I still haven't solved all of the problems. Now my connection attempt is just refused.

We experience the same problems as Ciantic above, WinSCP works fine for a while, but if kept unattended and the connection is not perfect, WinSCP suddenly gets unresponsive and also cannot close anymore. We used version 4.x before and never had such problems, so it looks like being not a server problem but a mishandling of connection failures in the new version. What ever the reason is, IMHO WinSCP should not get into this state.

Beside that of course thanks for the great work all these years, still appreciate this software, also this bug is annoying :-)

Enterprise

enterprise wrote:

We experience the same problems as Ciantic above, WinSCP works fine for a while, but if kept unattended and the connection is not perfect, WinSCP suddenly gets unresponsive and also cannot close anymore. We used version 4.x before and never had such problems, so it looks like being not a server problem but a mishandling of connection failures in the new version. What ever the reason is, IMHO WinSCP should not get into this state.

Beside that of course thanks for the great work all these years, still appreciate this software, also this bug is annoying :-)

Can you send me an email, so I can send you back a debug version of WinSCP to track the problem? Please include link back to this topic in your email. Also note in this topic that you have sent the email. Thanks.

...done

Thanks for taking care that, Martin

martin wrote:

enterprise wrote:

We experience the same problems as Ciantic above, WinSCP works fine for a while, but if kept unattended and the connection is not perfect, WinSCP suddenly gets unresponsive and also cannot close anymore. We used version 4.x before and never had such problems, so it looks like being not a server problem but a mishandling of connection failures in the new version. What ever the reason is, IMHO WinSCP should not get into this state.

Beside that of course thanks for the great work all these years, still appreciate this software, also this bug is annoying :-)

Can you send me an email, so I can send you back a debug version of WinSCP to track the problem? Please include link back to this topic in your email. Also note in this topic that you have sent the email. Thanks.

You will find my address (if you log in) in my forum profile.

I have the same problem as user enterprise. It just hangs seemingly after some random period of inactivity. This problem happens with version 5.1.1 but I think it started with the previous version, not 100% sure as I haven't used much the previous version. I have enabled debug logging but it doesn't show much. After logging in and browsing some directories it just keeps showing:
. 2012-11-29 08:19:35.163 Session upkeep
. 2012-11-29 08:19:35.163 Looking for network events
. 2012-11-29 08:19:35.163 Timeout waiting for network events
until it hangs and the process has to be killed.

I have attached a zip file with the log.

Thanks

I am afraid, we are no help here, as the problem did not occur any more after using the debug version. Also switching back to the original WinSCP did not bring back that fault. As we had hardware problems with our bridge (router) at the same time we opened this issue, I can only guess, that the problem only occurs, when the internet connection is unstable (whats not the fact in our place any more).

danirod wrote:

I have the same problem as user enterprise. It just hangs seemingly after some random period of inactivity. This problem happens with version 5.1.1 but I think it started with the previous version, not 100% sure as I haven't used much the previous version. I have enabled debug logging but it doesn't show much. After logging in and browsing some directories it just keeps showing:
. 2012-11-29 08:19:35.163 Session upkeep
. 2012-11-29 08:19:35.163 Looking for network events
. 2012-11-29 08:19:35.163 Timeout waiting for network events
until it hangs and the process has to be killed.

I have attached a zip file with the log.

Thanks for your report.
I have sent you an email with a debug version of WinSCP to address you have used to register on this forum.

martin wrote:

I have sent you an email with a debug version of WinSCP to address you have used to register on this forum.

Thank you very much for your help.
I'm running the debug version right now and checked the trace log is being produced but as of this morning I still haven't managed to reproduce the bug. I'll keep on it for a while but I suspect it might be something specific to the 5.1.x version that it might not be present on the 5.2 debug version.

I have sent you an email with a non-debug version of WinSCP 5.2. Please test if that suffers the problem or not. Thanks.

Also, can you please first test new 5.1.2?

martin wrote:

Also, can you please first test new 5.1.2?

Already downloaded 5.1.2 a couple of ago :wink: So far so good.
I'll try the 5.2 ver later today and report back my findings.

Thanks.

Hello,

I have the same problem. I can connect successfully one time. After that, It hangs on Starting the session. If I install WinSCP on another pc, I can connect...one time. So I can always connect one time from any computer.

Cheers,
Jan

version: 5.2.4

log:

. 2013-10-11 14:29:05.101 Looking up host "192.168.111.30"
. 2013-10-11 14:29:05.101 Connecting to 192.168.111.30 port 22
. 2013-10-11 14:29:05.153 Waiting for the server to continue with the initialization
. 2013-10-11 14:29:05.153 Detected network event
. 2013-10-11 14:29:05.153 Server version: SSH-2.0-OpenSSH_4.5p1 .
. 2013-10-11 14:29:05.153 Using SSH protocol version 2
. 2013-10-11 14:29:05.153 We claim version: SSH-2.0-WinSCP_release_5.2.4
. 2013-10-11 14:29:05.153 Waiting for the server to continue with the initialization
. 2013-10-11 14:29:05.157 Detected network event
. 2013-10-11 14:29:05.157 Doing Diffie-Hellman group exchange
. 2013-10-11 14:29:05.157 Waiting for the server to continue with the initialization
. 2013-10-11 14:29:05.267 Detected network event
. 2013-10-11 14:29:05.267 Doing Diffie-Hellman key exchange with hash SHA-1
. 2013-10-11 14:29:05.339 Waiting for the server to continue with the initialization
. 2013-10-11 14:29:05.365 Detected network event
. 2013-10-11 14:29:05.470 Verifying host key rsa2 0x23,0xa44592b6bea1959f be27c1a0262cbc0c 4123f3f80c91135c f73f99d8e7f6845b dd8b47c9e3931960 d4136a9da6803585 ed51413679512245 196fef7a99fd8981 5e68b1e64484c7ee db47dff5d7aa7272 7731b44db7ede055 46da61e9f379b464 993992f148039ba6 de4fb2252da24773 dc48e8502fc12c36 91e1005cb4aa54e2 185382db05f21e47 5674501cdbdbb003 6787e6b052e70e59 491d3cdf9d6f644b 24e8c3413aed3a00 f0c7e85fbf93f6b6 1c8033c0a7e1e758 5510d7d1aaf1a308 51da0cec78b0b306 72cf7be31f4467c9 6f5e57f3920819a6 ba0baebf2292680d c43aa40ac8baf02e 1ae1534f3984c973 4bd6e7773040bace d0eff84687bd17a1 with fingerprint ssh-rsa 2048 76:7b:c2:e4:3f:40:ba:0a:fb:fe:4e:98:aa:a7:d3:ae
. 2013-10-11 14:29:05.514 Host key matches cached key
. 2013-10-11 14:29:05.514 Host key fingerprint is:
. 2013-10-11 14:29:05.514 ssh-rsa 2048 76:7b:c2:e4:3f:40:ba:0a:fb:fe:4e:98:aa:a7:d3:ae
. 2013-10-11 14:29:05.514 Initialised AES-256 SDCTR client->server encryption
. 2013-10-11 14:29:05.514 Initialised HMAC-SHA1 client->server MAC algorithm
. 2013-10-11 14:29:05.515 Initialised AES-256 SDCTR server->client encryption
. 2013-10-11 14:29:05.515 Initialised HMAC-SHA1 server->client MAC algorithm
. 2013-10-11 14:29:05.515 Waiting for the server to continue with the initialization
. 2013-10-11 14:29:05.619 Detected network event
! 2013-10-11 14:29:05.619 Using username "nsroot".
. 2013-10-11 14:29:05.669 Waiting for the server to continue with the initialization
. 2013-10-11 14:29:05.674 Detected network event
. 2013-10-11 14:29:05.674 Attempting keyboard-interactive authentication
. 2013-10-11 14:29:05.674 Waiting for the server to continue with the initialization
. 2013-10-11 14:29:05.677 Detected network event
. 2013-10-11 14:29:05.677 Prompt (6, SSH server authentication, Using keyboard-interactive authentication., Password: )
. 2013-10-11 14:29:05.677 Using stored password.
. 2013-10-11 14:29:05.724 Waiting for the server to continue with the initialization
. 2013-10-11 14:29:05.730 Detected network event
. 2013-10-11 14:29:05.730 Access granted
. 2013-10-11 14:29:05.730 Waiting for the server to continue with the initialization
. 2013-10-11 14:29:05.731 Detected network event
. 2013-10-11 14:29:05.731 Opened channel for session
. 2013-10-11 14:29:05.731 Waiting for the server to continue with the initialization
. 2013-10-11 14:29:05.840 Detected network event
. 2013-10-11 14:29:05.840 Started a shell/command
. 2013-10-11 14:29:05.876 --------------------------------------------------------------------------
. 2013-10-11 14:29:05.876 Using SCP protocol.
. 2013-10-11 14:29:05.876 Doing startup conversation with host.
. 2013-10-11 14:29:05.929 Skipping host startup message (if any).
. 2013-10-11 14:29:05.929 Sent 36 bytes
. 2013-10-11 14:29:05.929 There are 0 bytes remaining in the send buffer
. 2013-10-11 14:29:05.929 Detected network event
. 2013-10-11 14:29:05.929 Received 6 bytes (0)
. 2013-10-11 14:29:05.929 Sent 1 bytes
. 2013-10-11 14:29:05.929 There are 0 bytes remaining in the send buffer
> 2013-10-11 14:29:05.929 echo "WinSCP: this is end-of-file:0"
. 2013-10-11 14:29:05.929 Read 6 bytes (0 pending)
< 2013-10-11 14:29:05.929 Done
. 2013-10-11 14:29:05.929 Waiting for another 1 bytes
. 2013-10-11 14:29:06.037 Detected network event
. 2013-10-11 14:29:06.037 Received 23 bytes (0)
. 2013-10-11 14:29:06.037 Read 1 bytes (22 pending)
. 2013-10-11 14:29:06.037 Read 22 bytes (0 pending)
< 2013-10-11 14:29:06.037 ERROR: No such command
. 2013-10-11 14:29:06.037 Waiting for another 1 bytes
. 2013-10-11 14:29:16.056 Detected network event
. 2013-10-11 14:29:16.056 Waiting for another 1 bytes
. 2013-10-11 14:29:26.076 Detected network event
. 2013-10-11 14:29:26.076 Waiting for another 1 bytes
. 2013-10-11 14:29:36.127 Detected network event
. 2013-10-11 14:29:36.127 Waiting for another 1 bytes
. 2013-10-11 14:29:46.164 Detected network event
. 2013-10-11 14:29:46.164 Waiting for another 1 bytes

nr91 wrote:

I have the same problem. I can connect successfully one time. After that, It hangs on Starting the session. If I install WinSCP on another pc, I can connect...one time. So I can always connect one time from any computer.

Can you send me an email, so I can send you back a debug version of WinSCP to track the problem? Please include link back to this topic in your email. Also note in this topic that you have sent the email. Thanks.

Hi all,

since you have sent a debugged version I assumed the issue won't appear in all new versions but obviously not. I have now updated my WinSCP to the most recent version which is 5.7.1 (Build 5235). I try to start a SCP session to Citrix NetScaler (NS10.5: Build 55.8.nc, Date: Jan 26 2015) bit with no success. I get stuck at "Starting session...". Can you pls help?

. 2015-03-30 13:03:59.544 --------------------------------------------------------------------------
. 2015-03-30 13:03:59.544 WinSCP Version 5.7.1 (Build 5235) (OS 6.1.7601 Service Pack 1 - Windows 7 Enterprise)
. 2015-03-30 13:03:59.544 Configuration: HKCU\Software\Martin Prikryl\WinSCP 2\
. 2015-03-30 13:03:59.544 Log level: Debug 2
. 2015-03-30 13:03:59.544 Local account:
. 2015-03-30 13:03:59.544 Working directory: C:\Program Files (x86)\WinSCP
. 2015-03-30 13:03:59.544 Process ID: 2940
. 2015-03-30 13:03:59.544 Command-line: "C:\Program Files (x86)\WinSCP\WinSCP.exe"
. 2015-03-30 13:03:59.545 Time zone: Current: GMT+2, Standard: GMT+1 (W. Europe Standard Time), DST: GMT+2 (W. Europe Daylight Time), DST Start: 29.03.2015, DST End: 25.10.2015
. 2015-03-30 13:03:59.545 Login time: Montag, 30. M..rz 2015 13:03:59
. 2015-03-30 13:03:59.545 --------------------------------------------------------------------------
. 2015-03-30 13:03:59.545 Session name: netscaler... (Site)
. 2015-03-30 13:03:59.545 Host name: netscaler... (Port: 22)
. 2015-03-30 13:03:59.545 User name: nsroot (Password: Yes, Key file: No)
. 2015-03-30 13:03:59.545 Tunnel: No
. 2015-03-30 13:03:59.545 Transfer Protocol: SCP
. 2015-03-30 13:03:59.545 Ping type: -, Ping interval: 30 sec; Timeout: 15 sec
. 2015-03-30 13:03:59.545 Disable Nagle: No
. 2015-03-30 13:03:59.545 Proxy: none
. 2015-03-30 13:03:59.545 Send buffer: 262144
. 2015-03-30 13:03:59.545 SSH protocol version: 2; Compression: No
. 2015-03-30 13:03:59.545 Bypass authentication: No
. 2015-03-30 13:03:59.545 Try agent: Yes; Agent forwarding: No; TIS/CryptoCard: No; KI: Yes; GSSAPI: No
. 2015-03-30 13:03:59.545 Ciphers: aes,blowfish,3des,WARN,arcfour,des; Ssh2DES: No
. 2015-03-30 13:03:59.545 KEX: dh-gex-sha1,dh-group14-sha1,dh-group1-sha1,rsa,WARN
. 2015-03-30 13:03:59.545 SSH Bugs: A,A,A,A,A,A,A,A,A,A,A
. 2015-03-30 13:03:59.545 Simple channel: Yes
. 2015-03-30 13:03:59.545 Return code variable: Autodetect; Lookup user groups: A
. 2015-03-30 13:03:59.545 Shell: default
. 2015-03-30 13:03:59.545 EOL: 0, UTF: 2
. 2015-03-30 13:03:59.545 Clear aliases: Yes, Unset nat.vars: Yes, Resolve symlinks: Yes
. 2015-03-30 13:03:59.545 LS: ls -la, Ign LS warn: Yes, Scp1 Comp: No
. 2015-03-30 13:03:59.545 Local directory: default, Remote directory: home, Update: Yes, Cache: Yes
. 2015-03-30 13:03:59.545 Cache directory changes: Yes, Permanent: Yes
. 2015-03-30 13:03:59.545 DST mode: 1;Timezone offset: 0h 0m
. 2015-03-30 13:03:59.545 --------------------------------------------------------------------------
. 2015-03-30 13:03:59.609 Looking up host "netscaler..."
. 2015-03-30 13:03:59.609 Connecting to xxx.xxx.xxx.xxx port 22
. 2015-03-30 13:03:59.611 Selecting events 63 for socket 1532
. 2015-03-30 13:03:59.660 Waiting for the server to continue with the initialization
. 2015-03-30 13:03:59.660 Looking for incoming data
. 2015-03-30 13:03:59.660 Looking for network events
. 2015-03-30 13:03:59.660 Detected network event
. 2015-03-30 13:03:59.660 Enumerating network events for socket 1532
. 2015-03-30 13:03:59.660 Enumerated 19 network events making 19 cumulative events for socket 1532
. 2015-03-30 13:03:59.660 Handling network read event on socket 1532 with error 0
. 2015-03-30 13:03:59.660 Server version: SSH-2.0-OpenSSH_6.1_hpn13v11
. 2015-03-30 13:03:59.660 Using SSH protocol version 2
. 2015-03-30 13:03:59.660 We claim version: SSH-2.0-WinSCP_release_5.7.1
. 2015-03-30 13:03:59.660 Handling network write event on socket 1532 with error 0
. 2015-03-30 13:03:59.660 Handling network connect event on socket 1532 with error 0
. 2015-03-30 13:03:59.660 Waiting for the server to continue with the initialization
. 2015-03-30 13:03:59.660 Looking for incoming data
. 2015-03-30 13:03:59.660 Looking for network events
. 2015-03-30 13:03:59.662 Detected network event
. 2015-03-30 13:03:59.662 Enumerating network events for socket 1532
. 2015-03-30 13:03:59.662 Enumerated 1 network events making 1 cumulative events for socket 1532
. 2015-03-30 13:03:59.662 Handling network read event on socket 1532 with error 0
. 2015-03-30 13:03:59.662 Doing Diffie-Hellman group exchange
. 2015-03-30 13:03:59.662 Waiting for the server to continue with the initialization
. 2015-03-30 13:03:59.662 Looking for incoming data
. 2015-03-30 13:03:59.662 Looking for network events
. 2015-03-30 13:04:01.024 Detected network event
. 2015-03-30 13:04:01.024 Enumerating network events for socket 1532
. 2015-03-30 13:04:01.024 Enumerated 1 network events making 1 cumulative events for socket 1532
. 2015-03-30 13:04:01.024 Handling network read event on socket 1532 with error 0
. 2015-03-30 13:04:01.043 Doing Diffie-Hellman key exchange with hash SHA-256

Jusin Case wrote:

since you have sent a debugged version I assumed the issue won't appear in all new versions but obviously not. I have now updated my WinSCP to the most recent version which is 5.7.1 (Build 5235). I try to start a SCP session to Citrix NetScaler (NS10.5: Build 55.8.nc, Date: Jan 26 2015) bit with no success. I get stuck at "Starting session...". Can you pls help?

I cannot find any email from you. Can write me again?