Download files added via SFTP connecting to server via FTP
I have a scenario where files are added to a server either via FTP or SFTP (based on partners). Users who wants to download the files can connect to the server with his credentials only via FTP (in WinSCP); and he is able to download the files added via FTP. But he gets an error message "Copying files from remote side failed. *** ERROR *** NO BATCHES FOR TRANSMISSION" when he tries to download files added via SFTP. Is it possible to download those files added via SFTP (connecting as FTP user)? Please clarify.