Sync is broken :: Support Forum

Yellow01 Guest

Sync is broken

2014-02-03 14:05

Now (5.5.*) Synchronize fails at My Music, My Pictures and My Videos. It did silently fail in earlier versions, but in the latest it completely blocks the feature.

Thanks!

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martin◆ Site Admin
Joined:: 2002-12-10
Posts:: 41,440
Location:: Prague, Czechia

Re: Sync is broken

2014-02-07

What does it mean "fails"? Please attach a full log file showing the problem (using the latest version of WinSCP).

To generate log file, enable logging, log in to your server and do the operation and only the operation that causes the error. Submit the log with your post as an attachment. Note that passwords and passphrases not stored in the log. You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). If you do not want to post the log publicly, you may email it to me. You will find my address (if you log in) in my forum profile. Please include link back to this topic in your email. Also note in this topic that you have emailed the log.

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Yellow01 Guest

Re: Sync is broken

2014-02-17 13:29

Apologies, I trusted you can easily reproduce the problem.

The log excerpt:

. 2014-02-17 11:58:39.996 Collecting synchronization list for local directory 'C:\Users\{{user}}\Documents\My Pictures' and remote directory '/home/{{user}}/BACKUP/Documents/My Pictures', mode = Remote, params = 0x1403 (Delete, NoConfirmation, BySize, Mirror)
* 2014-02-17 11:58:39.997 (EOSError) System Error.  Code: 5.
* 2014-02-17 11:58:39.997 Access is denied
. 2014-02-17 11:58:39.997 Asking user:
. 2014-02-17 11:58:39.997 Error listing directory 'C:\Users\{{user}}\Documents\My Pictures'. ("System Error.  Code: 5.
. 2014-02-17 11:58:39.997 Access is denied")

1. It is synchronisation from Windows 7 to RHEL 5.
2. It still works in 5.1.8.0 (after roll-back).
3. Neither folder 'My Music', 'My Pictures', 'My Videos' are directly available in 'C:\Users\{{user}}\Documents\' yet they are still listed, grayed out and have 'sh' attributes in WinSCP.
4. When 'C:\Users\{{user}}\Documents\My Pictures' is accessed through Explorer, I get 'Location is not available; Access is denied.'
5. Even after hitting Skip button, the synchronisation aborts.

Looks like they are system junctions:

C:\Users\{{user}}\Documents>dir "My*" /A:S
 Volume in drive C is OSDisk
 Volume Serial Number is 1111-1111

 Directory of C:\Users\{{user}}\Documents

30/11/2011  15:57    <DIR>          My Data Sources
01/11/2010  10:22    <JUNCTION>     My Music [C:\Users\{{user}}\Music]
01/11/2010  10:22    <JUNCTION>     My Pictures [C:\Users\{{user}}\Pictures]
01/11/2010  10:22    <JUNCTION>     My Videos [C:\Users\{{user}}\Videos]
               0 File(s)              0 bytes
               4 Dir(s)  192,333,258,752 bytes free

C:\Users\{{user}}\Documents>

Even if they're not accessible or dead links, they should not fail synchronisation in my opinion (see 5). The the minimal change would be to make Skip actually skip not abort.

HTH

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