Posted: 2014-09-04 08:46
So I'm completely new to using any kind of FTP program, and right off the bat I seem to be having a problem.
I logged into the FTP account for my website, but it shows nothing in the root directory. I can't seem to find a fix for this, and even if I could I probably wouldn't understand it. Any idea what might be going on?
Location: Prague, Czechia
Well, your FTP account may be rooted to an folder that's initially empty. That's quite common. Do you have a reason to expect any file in the folder?
Please attach a full log file showing the problem (using the latest version of WinSCP).
To generate log file, enable logging, log in to your server and do the operation and only the operation that causes the error. Submit the log with your post as an attachment. Note that passwords and passphrases not stored in the log. You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). If you do not want to post the log publicly, you can mark the attachment as private.
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