ftp keeps disconnecting, winscp freezes occasionaly

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Alexander80
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ftp keeps disconnecting, winscp freezes occasionaly

Hello,
I am using latest version of WinSCP, but my server keeps disconnecting even during transfers or ftp browsing. Sometimes WinSCP freezes with searchlight icon in the panel. What data can I provide to troubleshoot?

thanks,
Alexander

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Alexander80
Guest

Re: ftp keeps disconnecting, winscp freezes occasionaly UPDA

OK, I just read the how to report message...

Version 5.6.1 4547
The problem was present before and after upgrade.
OS Windows 7 Home Premium
protocol is plain TLS Explicit / ftp
Using standard commander GUI
after connection dropped in middle of multiple file move, LOG says
> 2014-10-03 13:07:06.498 RNTO /*************************************.jpg
. 2014-10-03 13:07:06.499 Disconnected from server
* 2014-10-03 13:07:06.511 (ESshFatal) **Lost connection.**
* 2014-10-03 13:07:06.511 Disconnected from server
* 2014-10-03 13:07:06.511 Error moving file '********.jpg' to '/**********.jpg'.

Alexander80 wrote:

Hello,
I am using latest version of WinSCP, but my server keeps disconnecting even during transfers or ftp browsing. Sometimes WinSCP freezes with searchlight icon in the panel. What data can I provide to troubleshoot?

thanks,
Alexander

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martin
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Re: ftp keeps disconnecting, winscp freezes occasionaly

Please attach a full log file showing the problem (using the latest version of WinSCP).

To generate log file, enable logging, log in to your server and do the operation and only the operation that causes the error. Submit the log with your post as an attachment. Note that passwords and passphrases not stored in the log. You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). If you do not want to post the log publicly, you can mark the attachment as private.
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Martin Prikryl

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