Version of WinSCP: 5.5.6
File Protocol: FTP
Operating System: Windows 8.1
Host name: bordercollierescuetn.com
User ID: etbcr
First attempt: Entered Host Name, User ID, Password, Clicked LogIn.
Error message: "Could not Retrieve Directory Listing. Can't open data connection." [Note: this is the same error I was getting with Filezilla]
Second attempt: Under Advanced Site Settings, under Operations, unchecked "Passive" connection (I am behind a router).
Error message: Lost Connection Timeout detected. Could not retrieve directory listing. Error listing directory "/etbcr".
I changed the timeout time to 30 seconds, but still it would still timeout over and over.
As I mentioned, I had been using Filezilla. I used it for over a year on my previous laptop which had Windows 7 operating system with absolutely no problems at all. This problem started when I got a new laptop with Windows 8.1., although others have assured me that it has nothing to do with Windows 8.1 And yes, the firewall is set to allow WinSCP (and Filezilla) through.
I am a volunteer who uses an FTP site to update the webpage of a non-profit dog rescue group. I know just enough to make revisions and updates to our webpage. I am a complete neophyte to all of this and don't know the language. Please in your reply to me, it is perfectly okay (actually BETTER) if you explain things in terms that a first-grader would understand.