SSL error when running update in Beta 5.8.2 (build 6284) :: Support Forum

dcchriest@... Guest

SSL error when running update in Beta 5.8.2 (build 6284)

2016-03-23 15:35

When trying to run the update feature in Beta 5.8.2 (build 6284) I now receive a SSL handshake error. The error states that the SSL handshake failed.

SSL UpdateError.jpg (22.34 KB)

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martin◆ Site Admin
Joined:: 2002-12-10
Posts:: 41,518
Location:: Prague, Czechia

Re: SSL error when running update in Beta 5.8.2 (build 6284)

2016-03-24

So did it work before? With what version?
Please attach a full log file from both versions for a comparison.

To generate log file, enable logging, log in to your server and do the operation and only the operation that causes the error. Submit the log with your post as an attachment. Note that passwords and passphrases not stored in the log. You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). If you do not want to post the log publicly, you can mark the attachment as private.

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dchriest@... Guest

Re: SSL error when running update in Beta 5.8.2 (build 6284)

2016-03-24 15:46

I had version 5.7.6 installed previously. Attached it the log from the current version (53.8.2) since the beta installed over the previous installation.

S.log (13.75 KB)

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martin◆ Site Admin

Re: SSL error when running update in Beta 5.8.2 (build 6284)

2016-03-28

So can you please install the 5.7.6 back?

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dcchriest@... Guest

SSL error when running update in Beta 5.8.2 (build 6284)

2016-03-29 12:13

So for the delay in my response - we were testing on our end and have determined that the SSL error was caused by new internal content filter software used by my company and not the beta version of WinSCP.

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