Cannot get real path

Hi

WinSCP can't seem to list a remote directory. It gives a permissions error, but on FileZilla I am able to navigate to the folder. We use the WinSCP binary in our program, so using WinSCP is crucial!

Here is an extract from the log:
Changing directory to "".
Getting real path for ''
Type: SSH_FXP_REALPATH, Size: 21, Number: 7952
Type: SSH_FXP_STATUS, Size: 34, Number: 7952
Status code: 3, Message: 7952, Server: Permission denied, Language:
(ECommand) Error changing directory to ''.
Cannot get real path for ''.
Permission denied.
Error code: 3
Error message from server: Permission denied

WinSCP Version: 5.7.7

Server Details:
File transfer protocol = SFTP-3
Cryptographic protocol = SSH-2
SSH implementation = OpenSSH_7.1
Encryption algorithm = aes
Compression = No

I have disabled "Transfer resuming" as per other topic suggestion, but it still did not work.

Any help would be appreciated!
Thanks

Is there anything unclear with my question?

More Info:
I think that the folder I am trying to access is actually a shortcut and WinSCP is unable to get the real path. This should not be a problem, since the username that I connect with has sufficient access to the folder. And how is it possible that FileZilla is able to access the same folder?

Thanks in advance for your feedback.

Please attach a full log file showing the problem (using the latest version of WinSCP).

Thank you for the reply! The server belongs to a third party, I will have to liaise with their IT department. We just want to download files from the server. Just give me some time to get the logs.

I've asked for a client (WinSCP) log. Though server log, might provide additional information.