Topic "Can't connect to b10ftps.tgms.gxs.com:6366"

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mdrex01
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Joined: 2016-09-06
Posts: 6
Location: OH
Winscp 5.9.1, Windows 2008 server, can't connect to b10ftps.tgms.gxs.com port 6366 data channel port range 40000 - 49999 using FTP TLS/SSL tried Implicit and Explicit encryption. Any help with settings to connect to this type of site.
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martin
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Site Admin
Joined: 2002-12-10
Posts: 25015
Location: Prague, Czechia
Can you connect with any other FTP client?

Please attach a full session log file showing the problem (using the latest version of WinSCP).

To generate the session log file, enable logging, log in to your server and do the operation and only the operation that causes the error. Submit the log with your post as an attachment. Note that passwords and passphrases not stored in the log. You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). If you do not want to post the log publicly, you can mark the attachment as private.
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Talking to Opentext GXS support and getting their SSL certificate to use with this FTPS TLS/SSL. Turning on logging, without SSL certificate just gets connection failed, time out.
mdrex01
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Joined: 2016-09-06
Posts: 6
Location: OH
Couldn't get good cerificate for the site to use in Winscp they sent .pem but it says not valid certificate when picked in Winscp FTP TLS/SSL. Here is log file:

2016-09-09 11:01:11.453 WinSCP Version 5.9.1 (Build 6885) (OS 6.1.7601 Service Pack 1 - Windows Server 2008 R2 Datacenter)
. 2016-09-09 11:01:11.453 Configuration: HKCU\Software\MP\WinSCP 2\
. 2016-09-09 11:01:11.453 Log level: Normal
. 2016-09-09 11:01:11.453 Local account: AWWx\1edisource
. 2016-09-09 11:01:11.453 Working directory: C:\Program Files (x86)\WinSCP
. 2016-09-09 11:01:11.453 Process ID: 3988
. 2016-09-09 11:01:11.453 Command-line: "C:\Program Files (x86)\WinSCP\WinSCP.exe"
. 2016-09-09 11:01:11.453 Time zone: Current: GMT-6, Standard: GMT-7 (Mountain Standard Time), DST: GMT-6 (Mountain Daylight Time), DST Start: 3/13/2016, DST End: 11/6/2016
. 2016-09-09 11:01:11.453 Login time: Friday, September 09, 2016 11:01:11 AM
. 2016-09-09 11:01:11.453 --------------------------------------------------------------------------
. 2016-09-09 11:01:11.453 Session name: awwx@ax.com@b10ftps.tgms.gxs.com (Site)
. 2016-09-09 11:01:11.453 Host name: b10ftps.tgms.gxs.com (Port: 6336)
. 2016-09-09 11:01:11.453 User name: awwx@ax.com (Password: Yes, Key file: No)
. 2016-09-09 11:01:11.453 Transfer Protocol: FTP
. 2016-09-09 11:01:11.453 Ping type: Dummy, Ping interval: 30 sec; Timeout: 15 sec
. 2016-09-09 11:01:11.453 Disable Nagle: No
. 2016-09-09 11:01:11.453 Proxy: None
. 2016-09-09 11:01:11.453 Send buffer: 262144
. 2016-09-09 11:01:11.453 UTF: Auto
. 2016-09-09 11:01:11.453 FTPS: Explicit TLS/SSL [Client certificate: No]
. 2016-09-09 11:01:11.453 FTP: Passive: Yes [Force IP: Auto]; MLSD: Auto [List all: Auto]; HOST: Auto
. 2016-09-09 11:01:11.453 Session reuse: Yes
. 2016-09-09 11:01:11.453 TLS/SSL versions: TLSv1.0-TLSv1.2
. 2016-09-09 11:01:11.453 Local directory: default, Remote directory: home, Update: Yes, Cache: Yes
. 2016-09-09 11:01:11.453 Cache directory changes: Yes, Permanent: Yes
. 2016-09-09 11:01:11.453 Recycle bin: Delete to: No, Overwritten to: No, Bin path:
. 2016-09-09 11:01:11.453 Timezone offset: 0h 0m
. 2016-09-09 11:01:11.453 --------------------------------------------------------------------------
. 2016-09-09 11:01:11.532 Connecting to b10ftps.tgms.gxs.com:6336 ...
. 2016-09-09 11:01:26.483 Timeout detected. (control connection)
. 2016-09-09 11:01:26.483 Connection failed.
* 2016-09-09 11:01:26.483 (EFatal) Connection failed.
* 2016-09-09 11:01:26.483 Timeout detected. (control connection)
* 2016-09-09 11:01:26.483 Connection failed.
mdrex01
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Joined: 2016-09-06
Posts: 6
Location: OH
Attached log file now also.
awwx@ax.com@b10ftps.tgms.gxs.com.txt (2.48 KB) [Download]

Description: Attached log file of failed connection also.

mdrex01
[View user's profile]

Joined: 2016-09-06
Posts: 6
Location: OH
Got this FTP TLS/SSL working they gave us wrong login.
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