Error checking for application updates

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danworld
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Error checking for application updates

Every time I try to check for Updates from WinSCP on Windows 10, I get these error...

Certificate not trusted.
Error: 800B0109, Chain index: 0, Element index: -1
Server certificate verification failed: issuer is not trusted

Is there a reason why your cert is not trusted?

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martin
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Re: Error checking for application updates

Thanks for your report. How long does the problem last? Does it still persist?

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oguz
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Re: Error checking for application updates

martin wrote:

Thanks for your report. How long does the problem last? Does it still persist?


I have same problem; "Server certificate verification failed: issuer is not trusted

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danworld
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Re: Error checking for application updates

martin wrote:

Thanks for your report. How long does the problem last? Does it still persist?

It happens everytime I try to check for updates. I has been happening for over a year, but I finally took the time to complain ;) LOL

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danworld
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Re: Error checking for application updates

martin wrote:

Can you please go to Preferences > Updates > View Statistics, type "update" to the Filter and post the results here?


Here is what I get when I do that...

FirstUse=2019-10-12T04:29:55.413Z
FirstVersion=516009865
LastReport=2019-10-12T04:29:55.413Z
LastUpdateException=Certificate not trusted.
Error: 800B0109, Chain index: 0, Element index: -1
Server certificate verification failed: issuer is not trusted

ThemeMessageFontSize=9
ThemeMainInstructionFontSize=12
PeriodUpdateCertificateErrors=1
PeriodUpdateChecksFailed=1
LifetimeUpdateCertificateErrors=1
LifetimeUpdateChecksFailed=1

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martin
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Re: Error checking for application updates

Thanks. Is that a personal/home computer? Or some corporate-managed one?

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danworld
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Re: Error checking for application updates

martin wrote:

Thanks. Is that a personal/home computer? Or some corporate-managed one?

Sorry, didn't see your reply. Yes this is a corporate managed laptop. Even when I disable my VPN, it still gives me the same error. I currently have the 5.16.4 RC (Build 10069) version of WinSCP.

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martin
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Re: Error checking for application updates

Sorry, I do not know. Our site certificate is trusted by the default Windows installation. I cannot know what changes did your company made to your Windows installation.

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