Error checking for application updates :: Support Forum

danworld
Joined:: 2019-10-07
Posts:: 4

Error checking for application updates

2019-10-07 18:06

Every time I try to check for Updates from WinSCP on Windows 10, I get these error...

Certificate not trusted.
Error: 800B0109, Chain index: 0, Element index: -1
Server certificate verification failed: issuer is not trusted

Is there a reason why your cert is not trusted?

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martin◆ Site Admin
Joined:: 2002-12-10
Posts:: 38,659
Location:: Prague, Czechia

Re: Error checking for application updates

2019-10-09

Thanks for your report. How long does the problem last? Does it still persist?

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oguz Guest

Re: Error checking for application updates

2019-10-10 09:19

I have same problem; "Server certificate verification failed: issuer is not trusted

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danworld

Re: Error checking for application updates

2019-10-11 01:13

@martin: It happens everytime I try to check for updates. I has been happening for over a year, but I finally took the time to complain ;) LOL

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martin◆ Site Admin

Re: Error checking for application updates

2019-10-11

Can you please go to Preferences > Updates > View Statistics, type "update" to the Filter and post the results here?

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danworld
Joined:: 2019-10-07
Posts:: 4

Re: Error checking for application updates

2019-10-12 05:31

@martin: Here is what I get when I do that...

LastUpdateException=Certificate not trusted.
Error: 800B0109, Chain index: 0, Element index: -1
Server certificate verification failed: issuer is not trusted

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martin◆ Site Admin

Re: Error checking for application updates

2019-10-15

Thanks. Is that a personal/home computer? Or some corporate-managed one?

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danworld

Re: Error checking for application updates

2020-02-17 22:50

@martin: Sorry, didn't see your reply. Yes this is a corporate managed laptop. Even when I disable my VPN, it still gives me the same error. I currently have the 5.16.4 RC (Build 10069) version of WinSCP.

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martin◆ Site Admin

Re: Error checking for application updates

2020-02-18

Sorry, I do not know. Our site certificate is trusted by the default Windows installation. I cannot know what changes did your company made to your Windows installation.

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