cannot login

Advertisement

norbertj336
Donor
Joined:
Posts:
7
Location:
new york city

cannot login

Got new computer 4 months ago. Just tried to login and got "access denied". Old computer windows 7 worked fine, This one is windows 10. Can't imagine what is wrong. Do I need to delete account and start over? If so, how?
\\// norbert

Reply with quote E-mail

Advertisement

martin
Site Admin
martin avatar
Joined:
Posts:
33,516
Location:
Prague, Czechia

Re: cannot login

Can you post session log files from both your old and new computers?

To generate the session log file, enable logging, log in to your server and do the operation and only the operation that causes the error. Submit the log with your post as an attachment. Note that passwords and passphrases not stored in the log. You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). If you do not want to post the log publicly, you can mark the attachment as private.

Reply with quote

mistie vanschuyver
Joined:
Posts:
1

New user unable to log in

I am new to WinSCP, I have downloaded the program to my compute, I have the username assigned to our group but when I go to put in the password it says access denied?

The person prior to me is unable to log in as well

Reply with quote E-mail

Advertisement

martin
Site Admin
martin avatar
Joined:
Posts:
33,516
Location:
Prague, Czechia

Re: New user unable to log in

mistie vanschuyver wrote:

I am new to WinSCP, I have downloaded the program to my compute, I have the username assigned to our group but when I go to put in the password it says access denied?

The person prior to me is unable to log in as well
Please contact your server administrator. Also make sure you are connecting with the right protocol.

Reply with quote

Advertisement

You can post new topics in this forum