I used WinSCP to create an sftp session to a server and saved a shortcut for that session. My account that is a server admin connects to the session in the expected manner. A connection is established with the server using the appropriate account. For the sake of this post, the account name is "User." The account is case sensitive. When I try to connect, all I am prompted to do is enter a password. After entering the password I successfully connect. When I have another person who needs to use the shortcut try, the behavior is different. Instead of prompting for the password, this user is prompted to enter a user name and then prompted to enter a password. Even after entering the correct user name and password the connection fails. This is the contents of the failing connection's dialog box:
Searching for host...
Connecting to host...
Using username "User".
Server refused our key.
It does not appear to be a permissions issue on the shortcut itself. I've tried this from 2 different servers and getting the same results. Please help... I'd really like to get this working for this person..