WinSCP gets disconnected without showing any error message.

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paulo2019%%
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WinSCP gets disconnected without showing any error message.

Hi. We are using WinSCP to upload continuously a file into an SFTP site, The process of keeping the file updated works well most of the time, but frequently (once or twice a week) WinSCP gets disconnected without showing any error message. We star again WinSCP and the connection gets back. But some hours or days after, the issue happens again.
Win SCP: Version 5.17.6 (Compilation 10516)
We are using Windows 7 on the PC
Screenshot attached

Thanks and Regards
Paulo Aravena

Description: The names of the attached files show what are they for.

WinSCP after get disconnected.jpg

  • WinSCP version.jpg (319.44 KB, Private file)
Description: The names of the attached files show what are they for.

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martin
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Re: WinSCP gets disconnected without showing any error message.

What does the "gets disconnected" look like? Does the dialog close? And session tab as well? Or does WinSCP close completely? Can you post a session log file for that?

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paulo2019
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Re: WinSCP gets disconnected without showing any error message.

Hi Martin. Thanks for your reply. I mean that WinSCP stops working without showing an error message. Just the windows showed in the screenshot above. I am afraid that I can`t get the log file.

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Guest

Re: WinSCP gets disconnected without showing any error message.

One more thing. I am not a specialist in this area. If you can tell me where to get the log file, then I can post it. Thanks.

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martin
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Re: WinSCP gets disconnected without showing any error message.

And what happens then? Does the interface freeze? Or does it disappear?

To generate the session log file, enable logging, log in to your server and do the operation and only the operation that causes the error. Submit the log with your post as an attachment. Note that passwords and passphrases not stored in the log. You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). If you do not want to post the log publicly, you can mark the attachment as private.

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