Out of memory :: Support Forum

amuhammad
Joined:: 2021-05-12
Posts:: 2

Out of memory

2021-05-12 11:23

I have a server that I use to store some backups. I have close to 7000 archives taking up 6.7TB. It keeps crashing and running out of memory everytime I try to access it. Any solutions?

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martin◆ Site Admin
Joined:: 2002-12-10
Posts:: 41,506
Location:: Prague, Czechia

Re: Out of memory

2021-05-14

Can you please elaborate on what you mean by "access"? That's quite vague.

Please attach a full session log file showing the problem (using the latest version of WinSCP).

To generate the session log file, enable logging, log in to your server and do the operation and only the operation that causes the error. Submit the log with your post as an attachment. Note that passwords and passphrases not stored in the log. You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). If you do not want to post the log publicly, you can mark the attachment as private.

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amuhammad
Joined:: 2021-05-12
Posts:: 2

2021-05-14 11:29

Thanks for your response.

By access I mean SFTP to the server using WinSCP. I'm on version 5.17.10.

Please find attached the full log.

. 2021-05-14 11:09:17.659 2021-05-13_22:03:27.uat.tar.gz.partat;-;1073741824;2021-05-14T00:21:22.000Z;3;"0" [0];"0" [0];rw-r--r--;0
. 2021-05-14 11:09:17.659 2021-05-13_22:03:27.uat.tar.gz.partau;-;1073741824;2021-05-13T23:50:47.000Z;3;"0" [0];"0" [0];rw-r--r--;0
. 2021-05-14 11:09:17.659 2021-05-13_22:03:27.uat.tar.gz.partav;-;1073741824;2021-05-14T00:19:51.000Z;3;"0" [0];"0" [0];rw-r--r--;0
. 2021-05-14 11:09:17.659 2021-05-13_22:03:27.uat.tar.gz.partaw;-;1010794955;2021-05-13T23:47:47.000Z;3;"0" [0];"0" [0];rw-r--r--;0
* 2021-05-14 11:10:40.365 (ECommand) Error listing directory '/backups-iicsa-uat/home/backups/offload_www'.
* 2021-05-14 11:10:40.366 Out of memory
* 2021-05-14 11:10:40.366 
* 2021-05-14 11:10:40.366 Please help us improving WinSCP by reporting the error on WinSCP support forum.
* 2021-05-14 11:10:40.366 
* 2021-05-14 11:10:40.366 Stack trace:
* 2021-05-14 11:10:40.366 (008BF679)
* 2021-05-14 11:10:40.366 (008C0C53)
* 2021-05-14 11:10:40.366 (007BCC82)
* 2021-05-14 11:10:40.366 (007BFB8F)
* 2021-05-14 11:10:40.366 (007BAFEB)
* 2021-05-14 11:10:40.366 (0067C593)
* 2021-05-14 11:10:40.366 (0067A946)
* 2021-05-14 11:10:40.366 (0041E64A)
* 2021-05-14 11:10:40.366 (0041F21B)
* 2021-05-14 11:10:40.366 (0025BD51)
* 2021-05-14 11:10:40.366 (0029FC7F)
* 2021-05-14 11:10:40.366 (0038109C)
* 2021-05-14 11:10:40.366 (0003DEB9)USER32.dll
* 2021-05-14 11:10:40.366 (00034E75)USER32.dll
* 2021-05-14 11:10:40.366 (00034552)USER32.dll
* 2021-05-14 11:10:40.366 (000326F6)USER32.dll
* 2021-05-14 11:10:40.366 (00079E57) COMCTL32.DLL
* 2021-05-14 11:10:40.366 (00079EF6) COMCTL32.DLL
* 2021-05-14 11:10:40.366 (00079CAC) COMCTL32.DLL
* 2021-05-14 11:10:40.366 (0003DEB9)USER32.dll
* 2021-05-14 11:10:40.366 (00034E75)USER32.dll
* 2021-05-14 11:10:40.366 (00034552)USER32.dll
* 2021-05-14 11:10:40.366 (000326F6)USER32.dll
* 2021-05-14 11:10:40.366 (00443FF7)
* 2021-05-14 11:10:40.366 (0038109C)
* 2021-05-14 11:10:40.366 (0003DEB9)USER32.dll
* 2021-05-14 11:10:40.366 (00034E75)USER32.dll
* 2021-05-14 11:10:40.366 (00032BE5)USER32.dll
* 2021-05-14 11:10:40.366 (000329AB)USER32.dll
* 2021-05-14 11:10:40.448 (EOutOfMemory) Out of memory
* 2021-05-14 11:10:40.480 (EOutOfMemory) Out of memory
* 2021-05-14 11:10:44.426 (EAccessViolation) Access violation at address 0069FB6B in module 'WinSCP.exe'. Read of address 00000278
* 2021-05-14 11:10:44.647 (EAccessViolation) Access violation at address 008D070F in module 'WinSCP.exe'. Read of address 000002A4
* 2021-05-14 11:10:45.147 (EAccessViolation) Access violation at address 008D070F in module 'WinSCP.exe'. Read of address 000002A4
* 2021-05-14 11:10:45.661 (EAccessViolation) Access violation at address 008D070F in module 'WinSCP.exe'. Read of address 000002A4
* 2021-05-14 11:10:46.147 (EAccessViolation) Access violation at address 008D070F in module 'WinSCP.exe'. Read of address 000002A4
* 2021-05-14 11:10:46.645 (EAccessViolation) Access violation at address 008D070F in module 'WinSCP.exe'. Read of address 000002A4