problem downloading file/directory

Hi,

I have version 4.2.7 (build 758) of winscp.
I have windows xp.
I'm new to the program and I seem to have logged in successfully, but I can't seem to copy any remote files to my computer. I can see the list of remote files I want to copy to my computer. When i try to copy one, it says it is trying to calculate directory size, but it stays at 0% for 15 seconds or so and then I get the following error message:

Timeout detected.
Could not retrieve directory listing
Transfer complete.
Error listing directory '/file name/'
Error calculating size of directory '/filename/'.

I don't know if it means anything or not, but the remote files I can see don't list a file size.

Any help would be very appreciated.
Thanks

Me again. I'm still trying to get it to work...
I have read many of the guides and forums.
I have tried the connection in passive mode...
I have tried with the firewall off - even uninstalled and reinstalled.
I have added the host website and the winscp program to my Norton as "allowed"
I even tried with the Norton off - uninstalled and reinstalled.

I can see the directories/files that are on the remote server, but I can't seem to access them! I unclicked an option that says, "show inaccesible directories". The files/directories disappear so I am assuming I'm not "really" connected.
Any one else have any ideas?

Please post a full log file showing the problem.