Topic "Copying files from remote side failed"

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adhar
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Joined: 2011-01-13
Posts: 3
Location: ADHAR
Hi,
I am downloading a folder gld02 of size 83GB from my linux server(RHEL 5 update 6) to my local pc. I am using winscp 3.7.6.306 in my pc to download that folder. But after 1 hours of download the following error msg is showing
=======================================
Copying files from remote side failed.
---------------------------------------
General failure (server should provide error description)
Error code: 4
Error message from server: Failure
Request code: 5
======================================

I tried 2 to 3 times to download. But every time noticed that after every 1 hours the same error is comming.

For your information, I used the same executable for downloading from linux servers (more than 80GB) in the past but never faced this issue. At that time the server was running on RHEL 5 update 4.

Looking forward for your kind help!

Regards,
Sad
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martin
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Joined: 2002-12-10
Posts: 25034
Location: Prague, Czechia
Please post a full log file showing the problem.

To generate log file, enable logging, log in to your server and do the operation and only the operation that causes the error. For posting extensive logs you may use pastebin or similar application. Note that passwords and passphrases not stored in the log. You may want to remove other data you consider sensitive though, such as host names, IP addresses, account names or file names (unless they are relevant to the problem). If you do not want to post the log publicly, you may email it to me. You will find my address (if you log in) in my forum profile. Please include link back to this topic in your email. Also note in this topic that you have emailed the log.
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Martin Prikryl
adhar
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Joined: 2011-01-13
Posts: 3
Location: ADHAR
Thanks for your reply.
I am new to linux and winscp. Can you please let me know the steps for enable logging and the path to find the log file.

Thanks and regards,
martin
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Joined: 2002-12-10
Posts: 25034
Location: Prague, Czechia
Just follow the first link in my previous post.
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Martin Prikryl
adhar
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Joined: 2011-01-13
Posts: 3
Location: ADHAR
I have gone through the said link. But in my winscp there is no logging option in preference window as well as in session
Crying or Very sad
martin
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Joined: 2002-12-10
Posts: 25034
Location: Prague, Czechia
Have you ticked Advanced options checkbox?
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Martin Prikryl
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